The Head of Product Design will be a pivotal leader in shaping the future of LOOP DFS digital financial products, with a strong emphasis on user research and UI design. You will be responsible for defining and executing the product design strategy, leading a team of talented designers, and ensuring that LOOP products are intuitive, engaging, and aligned with the business objectives. You will champion user-centred design principles, guide impactful user research initiatives, and oversee the creation of compelling UI that drives customer satisfaction and business growth.
Responsibilities
Strategic Leadership
& User Research Focus 30
- Develop
and implement a comprehensive product design strategy that heavily
integrates user research and aligns with the company’s overall business
objectives.
- Establish
and maintain design standards, guidelines, and processes, with a
particular focus on robust user research methodologies.
- Stay
abreast of industry trends, emerging technologies, and best practices in
user experience, design, and user research.
- Advocate
for user-centered design principles, championing the importance of user
experience and data-driven design decisions throughout the organization.
- Direct
and guide the user research strategy, ensuring that research insights are
effectively translated into actionable design improvements.
Team Management & Development 20
- Lead,
mentor, and inspire a team of product designers and user researchers,
fostering a collaborative and high- performing environment.
- Recruit,
onboard, and develop design and user research talent to build a strong and
scalable design team.
- Provide
constructive feedback, coaching, and performance evaluations to support
the professional growth of team members.
- Manage
team workload, prioritize projects, and ensure timely delivery of design
and research deliverables.
Product Design &
Execution 20
- Oversee
the design process from concept to delivery, ensuring that designs are
user-friendly, visually appealing, and technically feasible, with a strong
focus on UI excellence.
- Collaborate
with product managers and developers to define product requirements and
translate them into effective design solutions, informed by user research.
- Conduct
and oversee user research, usability testing, and data analysis to gather
insights and inform design decisions, especially UI decisions.
- Create
wireframes, prototypes, and high-fidelity UI designs that effectively
communicate design concepts and user flows.
- Ensure
that designs are accessible and inclusive, catering to the diverse needs
of our user base.
- Maintain
consistency of UI across all products.
Cross-Functional
Collaboration 20
- Work
closely with product managers, developers, marketing, commercial, and
other stakeholders to ensure alignment and collaboration throughout the
product development lifecycle.
- Communicate
design concepts and rationale effectively to stakeholders, articulating
the value of design and research decisions.
- Participate
in product planning and strategy sessions, providing design and research
input and contributing to product roadmaps.
- Ensure
design and research deliverables are provided in a timely manner to keep
development cycles on track.
- Ensure
that all product design is consistent with the company’s brand guidelines.
Brand Stewardship 10
- Contribute
to the evolution of the brand’s digital presence, with a keen eye on UI
consistency.
Qualification
Profile
Education:
- Bachelor’s
or Master’s degree in Human-Computer Interaction (HCI), Interaction
Design, Visual Design, or a related field
Desired Work
Experience:
- Minimum
8+ years of experience in product design, with a proven track record of
leading design teams and delivering successful digital products, and
proven experience conducting user research
- Strong
portfolio showcasing a range of design projects and demonstrating
expertise in user- centered design principles, UI design, and user
research methodologies
- Excellent
understanding of user research methodologies, usability testing, and data
analysis
- Proficiency
in design and prototyping tools such as Figma, Sketch, Adobe Creative
Suite, or similar
- Strong
leadership, communication, and collaboration skills
- Experience
working in the fintech or digital financial services industry is highly
desirable
- Strong
understanding of UI design principles, and best practices
- Experience
with mobile first design
- Understanding
of accessibility standards
Technical Skills
- Proficiency
in Design Software: Expert-level proficiency in industry-standard UI/UX
design tools such as Figma, Sketch, Adobe XD
- High-Fidelity
Prototyping: Ability to create complex, interactive prototypes that
accurately simulate user experiences for testing and stakeholder
communication
- Design
Systems Expertise: Deep understanding of design system principles,
creation, implementation, and governance. Familiarity with tools and
methodologies for managing design systems
- Information
Architecture (IA) and User Flows: Strong grasp of IA principles, ability
to create clear and effective site maps, user flows, and task flows
- Interaction
Design (IxD) Principles: A solid understanding of interaction design
patterns, micro-interactions, and animation principles to create intuitive
and engaging user experiences
- Familiarity
with User Research Tools: Understanding of various user research platforms
for surveys, remote testing, and analytics (e.g., UserTesting.com, Maze,
Google Analytics, Mixpanel)
- Basic
Data Analysis Skills: Ability to interpret quantitative and qualitative
research data to inform design decisions. Familiarity with basic data
analysis tools or spreadsheets
- Understanding
of A/B Testing: Knowledge of A/B testing methodologies and tools to
optimize design solutions based on data
- Understanding
of Mobile Platform Guidelines: Knowledge of platform-specific design
guidelines and best practices for iOS (Human Interface Guidelines) and
Android (Material Design)
- API
Awareness: Basic understanding of how APIs work and how design integrates
with backend systems
- Accessibility
Standards (WCAG): Strong understanding of Web Content Accessibility
Guidelines (WCAG) and the ability to design inclusive and accessible
products
- Performance
Considerations: Awareness of design choices that impact application
performance (e.g., image optimization, animation complexity)
- Technical
Communication: Ability to clearly communicate design specifications and
requirements to engineering teams
- Familiarity
with Collaboration Tools: Proficiency in using collaboration platforms
like Jira, Confluence, Slack, and Miro
- Technical
Feasibility Assessment: Ability to evaluate the technical feasibility and
complexity of design proposals
Qualification Profile
- Strategic
Technology Alignment: Understanding how design can leverage emerging
technologies to create innovative user experiences
- Data-Driven
Decision Making: Using data and analytics to inform strategic design
decisions and measure impact
How to Apply
