Shop Assistant Job in Kenya

Reporting Line: Branch Supervisor

Travel: Up To Less Than 10%

Workplace: Tbc Branches

Text Book Centre is 55 years old, and we aim to continue to enrich people’s minds for another 55 years or more…

We will endure by reinventing ourselves and striving to satisfy and delight our customers and consumers while remaining true to our mission and values. We are searching for Clerks to assist in the Retail Stores operations.

This role requires individuals who are retailers at heart, possess high business acumen and are passionate about customer experience. They will be responsible for support culminating in the successful running of a TBC retail branch.

Main Responsibilities and Accountabilities


  • Drive the desired retail strategy within the assigned category.
  • Meet the set KPI’s including.
  • Category and branch revenue targets
  • Customer experience and branch NPS score.
  • Support and implement the customer experience improvement strategies as shared by the business.
  • Maintain a record of customer requests and share with line managers daily.
  • Aggressively carry out sales campaigns and ensure expectation is achieved.
  • Assist clients with inquiries and purchasing needs. Raise quotations where need be.
  • Ensure designated area is kept well merchandised, clean and dust free.
  • Ensure adherence to TBC’s processes, policies, and SOP’s.
  • Conduct daily stock status and share order requests with line managers and store clerk for fulfilment.
  • Ensure correct product assortment and placement within assigned category.
  • Ensure adherence to retail standards on store look and feel.
  • Share reports as per business and function needs. This would be ad-hoc, weekly, monthly, and quarterly.
  • Efficiently manage category inventory to ensure timely replenishment of shelves, inventory management by advising line managers on stockholding is at 60% of ROS. Ensure timely placement and proactive follow up of orders via line managers. Eliminate stock outs, minimise stock losses and reduce lost sales opportunities.
  • Carry out periodic stock count on category in conjunction with line managers. • Provide detail feedback on all variances related to inventory.
  • Support initiatives to minimize shrinkage and pilferage below targeted levels.

Qualifications and Experience

  • Minimum of 3 years’ experience in a busy retail environment
  • Must have a higher diploma or bachelor’s degree in B-Comm or a businessrelated course.
  • Strong understanding of retail and related business functions.
  • Advanced Excel skills with experience working with an ERP system.
  • Adequate knowledge of store operations, all book categories, stationery, and IT Products.
  • Ability to create and analyze reports, spreadsheets, and sales statistics.
  • Appreciation of Omnichannel Business models.
  • Excellent interpersonal, verbal, and written communication skills
  • Problem-solving attitude, with a can-do attitude
  • Willingness to work in shifts- 6 days a week including weekends and holidays.
  • Willingness to relocate/work in other branches as and when the company requires.

NB: The role requires a resource who can work long and odd hours including weekends and holidays, One must also be able to stand for long hours as per the sales floor demands.

How To Apply

Qualified candidates are to send their applications to recruitment@tbc.co.ke by 7th August 2024.