Key Tasks And Responsibilities
- Oversee daily operations of the shop, ensuring high standards
of service and customer satisfaction.
- Develop and implement Standard Operating Procedures (SOPs) to
enhance operational efficiency and maintain consistency.
- Oversee procurement process, including managing client and
supplier communications, including handling calls and inquiries.
- Develop and implement sales strategies
- Source and close potential commercial business such as
restaurants and supermarkets, corporate offices and events.
- Ensure compliance with health and safety regulations and
adherence to regulatory and quality standards.
- Ensure a clean and orderly environment at all times.
- Oversee marketing efforts, including the identification,
development, and coordination of marketing activities.
- Lead, train, and supervise staff to foster a productive and
positive work environment.
- Monitor and manage inventory to maintain accurate stock levels
and reduce waste.
- Conduct accurate and timely bank and cash reconciliations.
- Address escalated customer issues and manage incident reports.
- Utilize the POS system effectively for transactions and
reporting.
- Maintain records using MS Office tools.
Qualification, Experience And Knowledge
- At least a Diploma in, Food Science, Food and Beverage, Sales
and Marketing or any related field
- Knowledge of and proven experience in the food retail industry
- Experience in developing and implementing SOPs.
- Experience in team management and staff training.
- Knowledge of food safety standards
- Excellent communication and customer service skills
- Proficient in Microsoft office suite and POS systems.
How To Apply
Interested candidates are invited to strictly email
their cover letter and CV, to careers@orchidhr.co.ke before end
of day 26th July, 2024.
Only short-listed candidates will be contacted.
