Retail/ Operations Manager Job in Kenya

Key Tasks And Responsibilities

  • Oversee daily operations of the shop, ensuring high standards of service and customer satisfaction.
  • Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency and maintain consistency.
  • Oversee procurement process, including managing client and supplier communications, including handling calls and inquiries.
  • Develop and implement sales strategies
  • Source and close potential commercial business such as restaurants and supermarkets, corporate offices and events.
  • Ensure compliance with health and safety regulations and adherence to regulatory and quality standards.
  • Ensure a clean and orderly environment at all times.
  • Oversee marketing efforts, including the identification, development, and coordination of marketing activities.
  • Lead, train, and supervise staff to foster a productive and positive work environment.
  • Monitor and manage inventory to maintain accurate stock levels and reduce waste.
  • Conduct accurate and timely bank and cash reconciliations.
  • Address escalated customer issues and manage incident reports.
  • Utilize the POS system effectively for transactions and reporting.
  • Maintain records using MS Office tools.

Qualification, Experience And Knowledge


  • At least a Diploma in, Food Science, Food and Beverage, Sales and Marketing or any related field
  • Knowledge of and proven experience in the food retail industry
  • Experience in developing and implementing SOPs.
  • Experience in team management and staff training.
  • Knowledge of food safety standards
  • Excellent communication and customer service skills
  • Proficient in Microsoft office suite and POS systems.

How To Apply

Interested candidates are invited to strictly email their cover letter and CV, to careers@orchidhr.co.ke  before end of day 26th July, 2024.

Only short-listed candidates will be contacted.