Job Title: Regional IT Officer
Hiring Organization: Nutrition
International
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Non
Profit
Job Type: Full
Time
Salary: KES
Date Posted: 07/21/2024
Nutrition International (formerly the Micronutrient
Initiative) is passionate about tackling one of the world’s greatest health
issues: malnutrition. Recognized as global experts, we work around the world to
create effective and sustainable solutions for hidden hunger. Nutrition
International has headquarters in Ottawa, Canada and regional offices in New
Delhi, India to oversee Asian operations and in Nairobi, Kenya to oversee
African operations. Nutrition International is a not-for-profit organization governed
by a dedicated international Board of Directors and led by an internationally
recognized team of technical experts, program designers, advocates, analysts,
evaluators, implementers, educators, resource managers and nutrition champions.
Responsibilities:
- Assist on IT operations and support NI staff as
first point of contact for troubleshooting of software and hardware issues
for Kenya and Regional Office.
- Create and modify users’ accesses on NI systems.
Ensure that users are provided with the correct security and distribution
groups. Reset and manage users’ password when necessary.
- Provide basic assistance on Active Directory
both on-prem and on Azure as well as on other managed devices and services
such as DNS, DHCP, RDP, Printing, Firewall, Switches, Office 365 (Teams,
OneDrive, SharePoint Online), Board, Dynamics 365, Agiloft and other
applications
- Provide basic user support for NI Staff on
software including Agiloft, Dynamics 354, NetSuite, MS SharePoint, MS
Office 365 suite, MS Dynamics CRM, Board, and other Windows Server
Services.
- Provide required guidance helping NI staff in
the usage of IT standards. Ensure that users systems are up to date,
healthy and protected. Use and promote the usage of NI’s ticketing system
to ensure transparency and efficient IT support.
- Support in the management of NI’s IT Assets
(hardware and software) for both inventory and lifecycle purposes.
- Provide the technical aspect of the on-boarding
and the off-boarding of users
- Assist in the development of corporate standards
and the IM/IT strategy.
You have;
- At least 3 years IT Help Desk experience or
similar role.
- A Degree or diploma in computer science.
- Competent IT skills – including Windows server
services and AzureAD, Exchange online and Office 365suite. Experience with
Windows Server 2019 and above, MS Azure, SharePoint Online, Dynamics GP,
Dynamics CRM considered an asset.
- Good working knowledge of computer systems,
security, network and systems administration, databases and data storage
systems, and phone systems
- Microsoft MCP/MCSE/MTA/Microsoft 365 certified
or ITIL v3.
- Excellent interpersonal skills
- Excellent communication skills
- Ability to work under minimal supervision
- Ability to work under pressure
