Job Purpose:
To create memorable and enjoyable party experiences
for children and their families at the facility. This role involves organizing
and facilitating party activities, ensuring guest satisfaction, and maintaining
a safe and fun environment throughout the event.
Description Performance Indicators
- Process bookings received via phone, email, website, or other
booking channels promptly and accurately.
- Manage reservation modifications, cancellations, and
re-booking as needed, adhering to company policies and procedures.
- Welcome and greet guests upon arrival, provide tours of the
facility, and assist with seating arrangements.
- Assist in the setup of party decorations, equipment, and other
event- specific requirements.
- Ensure all party supplies and materials are prepared and
available.
- Facilitate games, activities, and entertainment to keep guests
engaged and having fun
- Assist with event breakdown and cleanup, ensuring the venue is
returned to its original condition.
- Gather feedback from clients and guests to improve future
events.
- Address any issues or concerns promptly and efficiently,
ensuring client satisfaction.
- Ensure all events comply with venue policies and local
regulations.
- Support colleagues during busy periods and assist with other
duties as needed.
- Stay updated on new games, activities, and trends in party
hosting to enhance guest experiences.
- Maintain comprehensive records of bookings, payments, and
guest interactions in the reservation system.
- Prepare daily, weekly and monthly reports on booking trends,
occupancy rates, and revenue metrics for management review.
- Monitor guest behavior to ensure a safe and respectful
environment.
Qualifications, Experiences, Skills
- Diploma in Business Administration, Sales, Marketing, or a
related field.
- 1-2 years of proven experience as a party host in a family
entertainment center, amusement park, recreation facility, or similar
environment is preferred.
- English (Written and Spoken), No Fear of Heights, Able to Work
Outdoor.
- Teamwork; Customer Focus; Communication; Problem Solving
How To Apply
Qualified and interested applicants who meet the
specifications are requested to send their updated CVs to vacancies@amsol.africa by 23rd
July 2024.
Kindly indicate the position applied for in the subject line of the email.
Applications will be reviewed on a rolling basis and only shortlisted
candidates will be contacted.
