Job Purpose:
To provide operational support to the team and
enhance guest experience by delivering a high level of guest service, providing
the right information, and resolving customer complaints.
Description Performance Indicators
- Greet guest warmly & assist them with the check-in and
check-out and any other enquiries they may have.
- Provide exceptional customer service by addressing guest
needs, questions, and concerns promptly and professionally.
- Operate point-of-sale systems accurately and efficiently.
- Assist guests with purchasing tickets, season passes, and
memberships.
- Verify tickets and manage entry queues to ensure a smooth flow
of guests.
- Provide guests with information about the attraction.
- Address and resolve guest complaints or issues in a courteous
and effective manner.
- Escalate unresolved issues to the management as necessary.
- Respond to guest emergencies or incidents promptly, ensuring
the safety and well-being of all guests.
- Follow protocols and procedures for handling emergencies.
- Gather and report guest feedback to the management team to
help improve the services and amenities.
- Mentor new team members and provide support as needed.
- Offer directions and assistance in the facilities.
Qualifications, Experiences, Skills
- Diploma in Customer service, Sales, Marketing, or a related
field.
- 1-2 years of proven experience as a party host in a family
entertainment center, amusement park, recreation facility, or similar
environment is preferred.
- English (Written and Spoken), No Fear of Heights, Able to Work
Outdoor.
How To Apply
Qualified and interested applicants who meet the
specifications are requested to send their updated CVs to vacancies@amsol.africa by 23rd
July 2024.
Kindly indicate the position applied for in the subject line of the email.
Applications will be reviewed on a rolling basis and only shortlisted
candidates will be contacted.
