FEC Team Lead Job in Kenya

Job Purpose:

To lead the team in providing excellent service and a safe, fun environment at the Family Entertainment Center by supervising staff, coordinating activities, and ensuring safety compliance.

Description Performance Indicators

  • Organizes tasks and ensues team members understand their individual roles & responsibilities.
  • Plans and implements weekly roster for the team.
  • Manage, record and track employee leaves.
  • Conduct performance appraisals and identify opportunities for professional and operational development.
  • Identify potential roadblocks and implement solutions to keep projects on track.
  • Monitor team morale and take proactive steps to maintain a healthy work atmosphere.
  • Identify training needs and opportunities for team members to enhance their skills and knowledge.
  • Ensure the team has the necessary resources, including tools, equipment, and materials, to complete tasks and projects.
  • Monitor and manage the team’s budget, ensuring cost-effective use of resources.

  • Set team goals that align with the broader objectives of the organization.
  • Implement quality control processes and conduct regular quality reviews
  • Ensures the staff attendance is prepared and shared for payroll purposes.
  • Anticipate guest needs and proactively offer assistance or information to enhance their overall park experience.
  • Oversee daily opening and closing procedures, ensuring all attractions & facilities are ready for the guests.
  • Enforce safety protocols & ensure adherence to health and safety regulations.
  • Conduct training sessions for new hires & ongoing training for existing employees to ensure consistent service standards.
  • Provide performance feedback to the team members to foster growth & improvement.
  • Maintain accurate records of incidents & operational issues.
  • Recognize and reward outstanding performance and provide constructive feedback as needed.

Qualifications, Experiences, Skills

  • Bachelors degree/ Diploma in business management, or a related field.
  • 2-3 years of proven experience in the same role within the entertainment, hospitality or retail industry is preferred
  • Numerical Ability, Analytical Skills, Attention to Detail, Creativity
  • Teamwork; Networking Skills; Customer Focus; Communication; Problem Solving; Business & Financial Acumen; Negotiating and Influencing

How To Apply

Qualified and interested applicants who meet the specifications are requested to send their updated CVs to vacancies@amsol.africa by 23rd July 2024.
Kindly indicate the position applied for in the subject line of the email.
Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted.