Job Purpose:
To lead the team in providing excellent service and a
safe, fun environment at the Family Entertainment Center by supervising staff,
coordinating activities, and ensuring safety compliance.
Description Performance Indicators
- Organizes tasks and ensues team members understand their
individual roles & responsibilities.
- Plans and implements weekly roster for the team.
- Manage, record and track employee leaves.
- Conduct performance appraisals and identify opportunities for
professional and operational development.
- Identify potential roadblocks and implement solutions to keep
projects on track.
- Monitor team morale and take proactive steps to maintain a
healthy work atmosphere.
- Identify training needs and opportunities for team members to
enhance their skills and knowledge.
- Ensure the team has the necessary resources, including tools,
equipment, and materials, to complete tasks and projects.
- Monitor and manage the team’s budget, ensuring cost-effective
use of resources.
- Set team goals that align with the broader objectives of the
organization.
- Implement quality control processes and conduct regular
quality reviews
- Ensures the staff attendance is prepared and shared for
payroll purposes.
- Anticipate guest needs and proactively offer assistance or
information to enhance their overall park experience.
- Oversee daily opening and closing procedures, ensuring all
attractions & facilities are ready for the guests.
- Enforce safety protocols & ensure adherence to health and
safety regulations.
- Conduct training sessions for new hires & ongoing training
for existing employees to ensure consistent service standards.
- Provide performance feedback to the team members to foster
growth & improvement.
- Maintain accurate records of incidents & operational
issues.
- Recognize and reward outstanding performance and provide
constructive feedback as needed.
Qualifications, Experiences, Skills
- Bachelors degree/ Diploma in business management, or a related
field.
- 2-3 years of proven experience in the same role within the
entertainment, hospitality or retail industry is preferred
- Numerical Ability, Analytical Skills, Attention to Detail,
Creativity
- Teamwork; Networking Skills; Customer Focus; Communication;
Problem Solving; Business & Financial Acumen; Negotiating and
Influencing
How To Apply
Qualified and interested applicants who meet the
specifications are requested to send their updated CVs to vacancies@amsol.africa by 23rd
July 2024.
Kindly indicate the position applied for in the subject line of the email.
Applications will be reviewed on a rolling basis and only shortlisted
candidates will be contacted.
