Job Purpose:
To provide operational support to the team and
enhance guest experience by delivering a high level of guest service, providing
the right information, and resolving customer complaints.
Description Performance
- Lead & instruct the guests about the entertainment
activities ensuring they understand the rules & safety guidelines.
- Communicate effectively with parents and guardians, providing
information about activities, schedules, and their child’s participation.
- Ensure safe and efficient operation of rides, including
starting, stopping, and monitoring ride cycles.
- Report any safety hazards or equipment issues promptly
& follow established safety protocols.
- Work closely with other FEC staff members to coordinate
activities, manage guest flow, and maintain cleanliness &
organization throughout the center.
- Lead and supervise activities, ensuring all participants are
engaged and following safety guidelines.
- Collect feedback from children and parents to assess the
effectiveness of activities and programs.
- Provide recommendations for program improvements based on
feedback and observations.
- Enforce safety regulations (height, weight, age, etc) and
guidelines to ensure the well-being of guests and prevent accidents or
injuries.
- Be prepared to handle minor first aid situations and
emergencies, following the center’s protocols.
- Always supervise children, ensuring their safety and
well-being.
- Ensure that all the children are equipped as per safety
standards laid by the local government and company.
- Gather information and feedback from FEC Team Leads regarding
the team performance and their development plans.
- Complete incident reports and communicate any significant
issues to management promptly.
- Manage group behavior and resolve conflicts or issues that
arise during activities.
- Maintain accurate attendance records and activity logs.
- Respond promptly to ride stoppages, malfunctions, or emergency
situations, following established protocols and procedures.
- Ensure cleanliness and tidiness of ride platforms, queue
lines, and surrounding areas throughout the shift.
Minimum Qualifications and Knowledge:
- Diploma in Business Administration, Sales, Marketing, or a
related field.
- 2-3 years of on-site experience in instructing or leading
activities in a family entertainment center, amusement park, recreation
facility, or similar environment is preferred.
- English (Written and Spoken), No Fear of Heights, Able to Work
Outdoor
How To Apply
Qualified and interested applicants who meet the
specifications are requested to send their updated CVs to vacancies@amsol.africa by 23rd
July 2024.
Kindly indicate the position applied for in the subject line of the email.
Applications will be reviewed on a rolling basis and only shortlisted
candidates will be contacted.
