Brief Description
The ideal candidate will be responsible for managing
the day-to-day passenger ramp activities whilst ensuring that standards of
safety and security are delivered in accordance with the regulatory
requirements for KQ and Customer airlines.
Detailed Description
Policies and Procedures:
- Ensure compliance to all relevant policies, processes and
procedures is achieved so that work is carried out in a controlled and
consistent manner.
- Monitor and ensure all handling processes are performed in
accordance to the laid down procedures to guarantee consistency in
service.
Safety, Quality & Environment
- Promote and maintain a positive safety culture, a healthy,
secure and cost-effective operation for Kenya Airways and Customer
Airlines operations and ensure compliance with the relevant
industry/legislative requirements and company procedures to ensure a
healthy and safe work environment.
- Constantly review, monitor and adopt reasonable measures to
improve quality, safety and minimize risk and hazards within Passenger
Ramp Services.
- Take corrective action on internal/external audits and spot
checks to ensure continuous adherence to standard operating
procedures.
- Identify and report hazards, near misses, incidents and
accidents.
- Assist in performance of risk assessments and updating the
risk register.
- Drive safety briefings for culture change incoordination with
other Duty Ramp Controllers.
Day-to-Day Operations:
- Work closely with a team of Turnaround Coordinators to manage
and run a shift of Ramp Services staff.
- Oversee handling of all KQ and Customer Airline flights during
the shift.
- Maintain a high standard of discipline and recognize good
performance.
- Develop and coach staff regarding correct policies, procedures
and service standards.
- Enforce high discipline among team member by leading by
example.
- Conduct daily staff briefings and debriefs as per KQ
requirements and complete daily shift reports.
- Drive continuous improvement in delivering punctuality(OTP) in
order to meet the needs and expectations of our customers without
compromising on safety.
- Effectively manage service challenges during irregular
operations.
- Drive the provision of high-quality ramp service delivery in
day to day operations for Kenya Airways and Customer Airlines according to
the agreed Service Level Agreements and Company Policies in liaison with
all other airport stake holders.
- Generate revenue, control expenditure, promote cost control
and revenue protection awareness among the team.
- Ensure that all the required, current operations manuals,
publications and any other related documents needed to conduct Passenger
Services operations are available to the staff.
- Develop, counsel and motivate staff while ensuring discipline
and grooming standards among Passenger Ramp Staff are adhered to and
maintained as per the Corporate Uniform Guide.
- Support hub planners and implementers in order to enhance
efficient rationalization, provision of resources and staff
rotation.
- Prepare and distribute daily reports for management
consumption.
- Implement KQ WAY principles and best practices.
Job Requirements
- Bachelor’s Degree.
- Minimum “O” level Grade C or equivalent qualification.
- Minimum 3 years’ experience in airport ramp operations.
- Safety Management System (SMS) Awareness.
- JKIA Local emergency procedures.
- Aircraft Ground Movement.
- Dangerous Goods CAT 8.
- Aviation Security Awareness.
- Airside Safety Awareness.
- Weight and Balance knowledge.
Additional Details
- Good team player and Customer focused.
- Self-driven.
- High level of integrity.
- Confident, decisive and proactive.
How To Apply
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