About the role
BURN is seeking an Account Manager to support our
carbon credit sales team. The Account Manager will be stewarding long-term
trusted relationships and operate as the main point of contact for all matters
related to our clients. You will be responsible for building and maintaining
these customer relationships and overseeing customer account management.
This person will respond to client enquiries and
identify new business opportunities among existing customers. In this role, you
will liaise with cross-functional internal teams (including Carbon Operations
and Finance) to continually improve the full customer experience through a
commitment to clear and reproducible processes and procedures.
Ultimately, our Account Manager will collaborate with our sales team to achieve
our targets while keeping our clients satisfied and engaged with our projects
and credits. If you are familiar with account management software (CRM), have a
flair for client communication, and understand consumer behaviour, we’d like to
meet you.
Duties and Responsibilities
- Serve as the main point of contact for all customer account
management matters
- Ensure the timely and successful delivery of credits and
services according to customer contracts and additional requests
- Build and maintain strong, long-lasting relationships with
international clients.
- Develop trusted advisor relationships with key accounts
- Collaborate with the Sales Team to identify and grow
opportunities and meet our KPIs through forecasting and metrics
- Manage and monitor sales practices and tools to support
repeatable, scalable sales processes that accelerate growth quickly.
- Maintain and manage a client database
- Collaborate with members across departments to produce high
quality proposals, marketing materials for projects, outreach to our
customer base, market announcements, etc.
Skills and Experience
- 7+ years of experience working as an Account Manager, Key
Account Manager, Sales Account Manager, or relevant role dealing with
sophisticated international clients
- Demonstrable ability to communicate, present, and influence
key stakeholders at all levels of an organization
- Solid experience with CRM software (e.g. Zoho or HubSpot), and
MS Office (particularly MS Excel)
- A laser-like attention to detail
- Proven ability to juggle multiple account management projects
at one time, while maintaining sharp attention to detail
- Strong verbal and written communication skills in
international English
- Comfortable engaging senior stakeholders and closing deals
with large companies
- Experience within the carbon offset credits markets is
desirable, or experience in fair trade and commodity markets
- Ability to work collaboratively across multiple country
offices and departments
- Technical aptitude to learn quickly to discuss carbon
standards and credit quality
- A passion for BURN’s mission
How To Apply
