Job Objective/Purpose
To implement systems which ensure that Avenue
Healthcare defined policies, protocols, procedures and standards are adhered to
by all medical staff in AHC facilities.
Key Responsibilities
- A Branch Manager will perform the following people management
duties as guided by Avenue HR policies and in coordination with the HR
Department;
- Efficient Staffing – Liaise with SMT/HR to ensure optimal
staff levels as well as efficient use of overtimes, locums and prudent
leave management.
- Identify training gaps and liaise with HR to facilitate
training
- Reward, Recognition and Discipline – Ensure that
deserving staff are recognized/rewarded and disciplinary action (with
proper cause) is undertaken without undue delay and per defined policies
- Ensure that the unit has the following required resources;
- An updated consultants panel, updated locum pool
- Ensure that the facility has the necessary equipment and
ensure that they are in good working conditions
- Ensure the facility is financially viable and demonstrate
growth;
- Growth
- Ensure quality of Care & Service hence ensuring high
patient retention rates by achieving high patient satisfaction rates and
NPS scores.
- Ensure financial objectives are met by;
- Managing costs within budget.
- Timely and accurate billing of drugs and services.
- Accurate and clear documentation of patient history, physical
examination, investigations, and management.
- Initiate and maintain proper management and treatment of
patients
- Appropriate and early consultation and referral of patients to
specialists
- Undertake clinical procedures per training.
- Conducting appropriate CMEs to the staff
- Participation in incident reporting, root cause analysis and
Quality Improvement Plan
- Review of medical reports and provision of patient updates to
insurance companies when required
- Review and act on quality indicator reports, implement MQ’s
Quality Improvement Plans
- Maintain and enforce infection control standards;
- Prevention of medication errors by verifying the prescription,
doses, allergies, patient identification and right drug; legible
prescriptions
- Proper documentation for patient notes and proper review;
consulting with fellow clinicians, consultants when need be.
- Adhere to Government and respective professional standards of
care and treatment of patients
- Ensure that the resources needed to provide quality care are
available for each patient in the unit (required HR, equipment, supplies,
services).Report and escalate any deficiencies to the Branch/Hospital
Manager.
- Maintain a positive work attitude and foster team work.
- Ensure that Avenue’s corporate governance policies are adhered
to.
- Prevent, detect and report any fraud or criminal activity
- Implement audit recommendations
- Patient satisfaction;
- Ensure patient satisfaction through quality of care,
communication, feedback and escalation through the standardized tool for
patient satisfaction measurement and demonstrate follow-up and improvement
- Maintain patient privacy and confidentiality at all times.
- Ensure adequate knowledge of all Avenue policies, procedures
and systems as outlined in the HRMIS.
- Any other duty as assigned by your immediate supervisor in
line with the job description
- Environment, Health and Safety Duties
- In Liaison with the Facility Manager/ESG Manager, conduct
inspections to identify risks -both existing and potential and a plan of
action to address the risks. Also updating the risks identified on the
facility risk register.
- Preparing the staff and local Communities/Stakeholders on
responding to emergencies in line with the Emergency Preparedness and
Response Plan (EPRP) procedures;
- Handle incidences at the facility level including
participation in investigations / RCAs and overseeing staff recovery and
return to work;
Person Specification
- A medical degree (MBChB) or BSC in Nursing.
- A master’s degree or a relevant post graduate training in
healthcare management would be an added advantage
- A valid professional practicing license
- At least 5 years’ experience in a senior managerial role in
healthcare
- Organizational awareness and detail-oriented
- Strong interpersonal and communication skills, teamwork and
reliability
How To Apply
