Job Title: Administrative Officer
Hiring Organization: Cerba Lancet Kenya
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Clinical Pathology
Job Type: Full Time
Salary: KES
Date Posted: 06/11/2024
Job
Summary
The
position involves administering the receiving, capturing, and distributing of
all samples, attending to customer queries, billing customers, and ensuring
correct information is obtained and recorded to facilitate the speedy
processing of samples.
Skills / Competencies Required
Ability
to handle sensitive and confidential information.
Ability
to use own initiative and work in a pressured environment.
Accuracy
and Analytical skill
Attention
To Detail
Good
Communication and Interpersonal skills
Customer
orientation
Decision
making
Drive
(includes energy and stamina) linked to achievement motivation.
Ethical
behaviour
Networking/
Liaising skills
Organisational
awareness
Planning
and organising
Presentation
Skills
High
level of integrity and confidentiality.
Self-driven
and able to work with minimum supervision.
Key
Responsibilities
Administrative
Duties
Administers
sorting and distribution of samples according to set standard operating
procedures to ensure the correct and prioritized channeling of specimens to
various laboratories/sites.
Processes
sample registration (“logging”) and queries according to set standard operating
procedures. Ensures dispatching of specimens for processing in accordance with
prescribed standard operating procedures and monitors progress and filing of
reports, including handling queries and report delivery, in line with
prescribed turnaround time.
Handles
and refers administrative queries and customer complaints to ensure timely
resolution of queries and responses to complaints.
Responsible
to track progress of sample delivery by couriers to ensure that specimens are
received by the designated laboratory processed and results returned timeously
and in compliance with set standard operating procedures.
Investigates
bottleneck in pre-analytical laboratory processes and ensure timely resolution
of challenges.
Ensures
basic housekeeping in own working area, including suitable cleaning and
preparation of equipment according to set standard operating procedures.
Monitors
stock levels and orders additional stock to always ensure availability of
required materials and ensure delivery of stock to the doctor’s rooms.
Customer
Service
Represents
the organization by applying the principles of customer care in the medical
pathology field and interacts professionally and ethically with patients, medical
professionals, and staff.
Management
of the reception area and give out relevant information and direct clients to
relevant departments while offering excellent customer service.
Reports
incidents, logs customer complaints and problem solution, reads documents and
actions tasks on the Laboratory information management system in compliance
with relevant organizational policy.
Responsible
for adhering to Lancet uniform protocols as set standard operating procedures.
Cashiering
Duties
Ensure
that all patients/clients are billed properly, correct documentation is done,
and all patient details are verified using the checklist.
Processes
PDQ payments, Mpesa transactions, and cheques from patients ensuring all funds
are managed and banked in accordance with the relevant standard operating
procedures.
Manage
Petty Cash ensuring accurate tracking, disbursement, and reconciliation of
funds.
Qualifications
For
appointment to this position, the candidate must possess:
A
Bachelor’s Degree in Medical Laboratory Science or a related field.
Diploma
in Accounting and Finance or Certified Public Accountant (CPA), at least CPA
Section 1 or equivalent will be an added advantage.
2 – 3
years of relevant work experience. Proficiency in Computer Applications.
