Job Purpose
Reporting to the Principal Officer,
Bancassurance, the Bancassurance Officer will be responsible for overseeing the
Bank’s bancassurance underwriting/operational functions as a way of
streamlining service delivery and offering quality services to customers.
He/she will provide quality underwriting outcomes for the business lines
through effectively maintaining underwriting standards and providing quality
client service. The ideal candidate must be multi skilled with ability to
mentor and train junior underwriters.
Key Responsibilities
Oversee retail retention portfolio in
line with business strategy.
Monitor underwriting teams,
performance and providing mentoring to achieve personal and department
production goals.
Identify portfolio risks resulting
from client’s underlying business practices, underwriting investigations or
fraud exposure.
Coordinate with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
Receive cover requests either directly
from customers or from the branches and advise on required documentation and/or
data: collect relevant documents and data needed to underwrite an insurance
cover as requested by client, branch or Bank.
Confirm to the Bank’s Credit
department that policies placed to cover borrowed facilities meet letter of
offer conditions capturing the expiry dates, risk addresses, sums insured and
other relevant details.
Ensure safe custody of copies policy
documents issued by the insurance company and dispatch duplicate to the
client/branch.
Manage customer service issues for the
duration of cover.
Report any claims notified and ensure
settlement as per set out agreements.
Provide premium payment reports to the
insurers and request for business statements for reconciliation purposes.
Management of Bancassurance Sales
Executives by ensuring proper sales management.
Provide competitive quotations to all
customers promptly within the standards set.
Membership management; additions and
cancellations.
Scheme set up, benefits set up and
membership updates in the system
Timely and accurate debiting of
premium and cover conditions and that the documentation is in compliance with
set standards and procedures.
Qualifications and Competencies
Holder of university degree in
Insurance, Actuarial or any business related field from a recognized
institution.
Diploma in Insurance will be added
advantage.
Should have a minimum of at least
three to four years’ relevant experience.
Should have excellent oral and written
communication skills.
Should possess excellent interpersonal
skills and ability to develop relationships with internal and external
stakeholders.
Should be confident, self-driven with
strong negotiation skills.
Should have good customer service
orientation and commercial awareness
How To Apply
Qualified and interested candidates
who meet the above requirements should send their application in HARD COPIES
quoting the title of the position applied for on the cover letter and envelope,
together with detailed curriculum vitae, copies of certificates and the contact
information of three referees to:
The Head of Human Resources
Consolidated Bank of Kenya Limited P.O. Box 51133 – 00200 NAIROBI
All applications should be sent
through the above address ONLY, and received no later than 5.00 p.m. on Wednesday, 3rd April 2024. Only selected candidates will be
contacted.
