Position
Technical Field Service Engineer
Department
Technical
Grade
Reports To
Country Manager
Scope
Duty Station
Tanzania
Job Summary
The Technical Field Service
Engineer is responsible for delivering quality and efficient technical services
including installation, service, repair, training, demo, upgrades and
commissioning for equipment.
He/she should successfully
deliver high levels of customer support and satisfaction
Main Responsibilities
·
Carry out preventive, corrective & breakdown maintenance of equipment &
systems.
·
Understand & resolve issues related to equipment installation &
operation.
·
Attend to complaints raised by customers, fault findings & rectification of
the faults.
·
Assist customers to start up and commission supplied equipment.
·
Advise customers on repairs and make recommendations for preventive
maintenance.
·
Maintain & update customer database, service reports and equipment history
periodically.
·
Quote and execute service jobs.
·
Provide customers with telephone/email support to start up or trouble shoot and
rectify faults.
·
Ensure appropriate selection of replacement parts, raising spares &
consumables requisition as per company procedures for repair & maintenance
work.
Critical Success Factors for the Job
Job Specifications
Behavioural Skills
Desired Competencies
·
Minimum of University Degree in Electronics or Electric Engineering (most
preferred) or related field.
·
Should have at least two (2) years of service engineering experience preferably
in the field of analytical equipment and laboratory instruments.
·
Experience with Chromatography equipment preferred but not required.
·
Possess a valid driving license.
·
Excellent technical problem-solving skills.
·
Good communication and interpersonal skills
·
Strong planning, learning skills and organization skills.
·
Capable of working with minimal supervision.
·
Relationship management skills.
·
Team player with ability to work with others.
·
Knowledge in Analytical Laboratory Equipment.
·
Problem solving and diagnostic capabilities.
·
Root course analysis: getting to the origin of the problems in equipment.
·
Analytical ability to analyse raw data, extract key information, and draw
logical conclusions.
·
Report writing and presentation skills.
HOW TO APPLY
If you meet the above
requirements/qualifications and are interested in an opportunity to work with
us, we would like to hear from you.
Kindly forward your application
accompanied by a detailed resume, email address, daytime telephone contact,
name and address of three referees to hr@esteckenya.com not
later than 15th
June 2023.
Website: www.esteckenya.com
NB: Only shortlisted candidates
will be contacted. ESTEC is an equal opportunity employer.
