Job Title: Learning & Training Operations Officer (70–80K)
The Operations Officer manages daily administrative
operations and learner/trainer support, offering a Ksh 70–80K salary and
requiring a Bachelor’s degree in Business/Operations/Education and 3–4 years
operations experience in a startup or training institution. Full-time role in
Nairobi.
Industry: Education / Learning
Institution
Our client is a startup
developing practical skills among learners. They seek to recruit a proactive,
organised, and results-oriented Learning & Training Operations Officer to
oversee daily operations, coordinate administrative functions, support learners
and trainers, and establish efficient operational systems.
Key Responsibilities
Operations
Management
Oversee
the day-to-day operations of the learning institution to ensure smooth and
efficient service delivery.
Develop,
implement, and improve operational policies, procedures, and systems.
Coordinate
daily learning activities, schedules, classes, and institutional programmes.
Monitor
operational performance and identify areas for improvement.
Ensure
the institution’s facilities, equipment, and learning resources are properly
maintained.
Student
and Trainer Coordination
Coordinate
student enrolment, registration, onboarding, and orientation.
Maintain
accurate student records, attendance registers, and training schedules.
Coordinate
communication between students, trainers, management, and other stakeholders.
Handle
student enquiries, feedback, and complaints professionally.
Monitor
class attendance and follow up on student participation and engagement.
Administrative
Management
Oversee
general office administration, documentation, filing, and record management.
Coordinate
procurement of office supplies, learning materials, and other operational
requirements.
Manage
institutional calendars, meetings, and appointments.
Prepare
operational reports and maintain accurate administrative records.
Financial
and Resource Management
Monitor
operational expenditure and support budget preparation.
Track
student fee payments and coordinate follow-ups with the finance team.
Ensure
efficient utilisation of institutional resources.
Maintain
proper records of purchases, expenses, and operational transactions.
Business
Development and Growth Support
Support
the implementation of strategies aimed at growing student enrolment and
institutional visibility.
Coordinate
institutional events, workshops, and learning programmes.
Identify
operational gaps and recommend solutions to improve efficiency and learner
experience.
Support
the development and implementation of new programmes and operational
initiatives.
Compliance
and Quality Assurance
Ensure
the institution complies with relevant operational policies and applicable
regulatory requirements.
Maintain
high standards of service delivery and learner satisfaction.
Monitor
the quality of administrative and learning support services.
Ensure a
safe, organised, and conducive learning environment.
Qualifications and Experience
Bachelor’s
degree in Business Administration, Operations Management, Education Management,
Project Management, or a related field.
At least 3-4 years
of relevant experience in operations, administration, education
management, or a similar role.
Experience working in a startup, training
institution, school, college, is a
MUST.
Demonstrated
experience coordinating teams, managing processes, and overseeing daily
operations.
Good
understanding of administrative systems, budgeting, and operational reporting.
Strong
organisational and coordination skills.
Excellent
verbal and written communication skills.
How to Apply
If you are up to the challenge
and possess the necessary qualifications and experience, please send your CV
only quoting the job title on the email subject
(Learning & Training Operations Officer) to jobs@corporatestaffing.co.ke before 20th November
2026
NB: Only
shortlisted candidates will be contacted. If you do not receive any
communication from us within two weeks of your application, kindly consider
your application unsuccessful. We appreciate your interest and thank you for
applying
