Operations Supervisor – Serviced Apartments overseeing daily apartment operations, staff supervision and online bookings to maximise occupancy and revenue, requiring a bachelor’s degree in Hospitality Management, Hotel Management or Property Management, minimum 5 years relevant experience and knowledge of OTA platforms such as Airbnb and Booking.com, in a serviced apartments environment, on-site role.
The Operations
Supervisor will be responsible for overseeing the
day-to-day operations of the apartments, ensuring efficient service delivery,
effective staff supervision, high housekeeping and property standards, proper
management of reservations, and optimal occupancy and revenue performance.
The role will also be responsible for maintaining the
property’s online presence through regular posting, managing online bookings
and reservations, monitoring guest engagement, and ensuring that the apartments
consistently meet the required operational and guest-service standards.
Key
Responsibilities
Oversee
daily operations of the Apartments, ensuring all departments function smoothly.
Supervise
Housekeeping through the Head of Housekeeping to ensure apartment readiness and
high cleanliness standards.
Supervise
the Caretaker to ensure they are performing their work as required.
Conduct
daily operational briefings with supervisors.
Inspect
apartments, common areas, grounds, and security systems regularly.
Address
guest complaints, requests, and special requirements promptly.
Conduct
performance reviews, training, and ensure SOP compliance.
Oversee
guest communication, check-in, key handover, and checkout procedures.
Ensure
apartments, grounds, and services consistently meet high guest satisfaction
standards.
Manage
apartment availability, pricing, and inventory across Online Travel Agencies
(Airbnb, Booking.com, Expedia, etc.) and social media accounts.
Monitor
market trends, competitor pricing, and demand patterns; adjust rates to
maximize revenue and occupancy in collaboration with management.
Minimize
cancellations and double bookings.
Prepare
occupancy, revenue, and performance reports for management.
Monitor
online reviews and respond professionally to enhance reputation.
Ensure
accurate posting of charges, payment reconciliation, invoicing, and financial
documentation.
Support
budgeting, forecasting, and operational cost control.
Ensure
proper use of Property Management Systems (Tessa Hub), reservation calendars,
and digital marketing tools.
Maintain
accurate apartment inventory, maintenance logs, and asset registers.
Ensure
compliance with safety, operational, and regulatory standards.
Ensure
all operational licenses are renewed on time.
Perform
any other duty that may be assigned from time to time.
Qualifications & Experience
Bachelor’s
Degree in Hospitality Management, Hotel Management, Tourism Management,
Property Management, Business Administration, or a related field.
Minimum
of 5 years’ relevant experience in the tourism, hospitality, serviced
apartment, hotel, or related property operations environment.
Proven
experience in operational and staff supervision.
Strong
practical knowledge of Online Travel Agency platforms, including Airbnb,
Booking.com, Expedia, or similar platforms.
Experience
in managing social media accounts and online bookings.
Experience
using Property Management Systems and reservation management tools will be an
added advantage.
SKILLS
& COMPETENCIES
Leadership
and team management skills.
Excellent
customer service, communication, and problem-solving abilities.
Ability
to analyze occupancy, performance, and digital marketing metrics.
Proficient
in digital marketing tools and online booking platforms.
Integrity,
reliability, and strong organizational capability.
WORKING
CONDITIONS
Onsite
supervision required at the apartments.
Flexible
schedule including weekends, public holidays, and emergencies.
How
to Apply
If you are up to the challenge and possess the
necessary qualifications and experience, please send your CV only quoting the
job title in the email subject (Operations Supervisor – Serviced
Apartments) to vacancies@corporatestaffing.co.ke before 15th
October 2026
NB: Only shortlisted candidates will be contacted. If
you do not receive any communication from us within two weeks of your
application, kindly consider your application unsuccessful. We appreciate your
interest and thank you for applying
Corporate Staffing Service never asks candidates to pay any money or pay for tests at any stage of the recruitment process.
