Officer, Back Office.
Processing
daily banking transactions, reconciling operational accounts, maintaining data
accuracy, and supporting branch operations, requiring a Business/Finance Degree
and 1+ years banking operations experience.
Job Description
I&M Bank is seeking a dynamic and detail-oriented
Officer, Back Office to support branch operations by ensuring timely, accurate,
and efficient processing of transactions in line with established policies,
procedures, and regulatory requirements.
Roles & Responsibilities
- Verify outward clearing transactions
including cheques, EFTs, salary transfers, direct debits, and unpaid
items.
- Process and reconcile clearing
transactions within the Clearing System and Core Banking System.
- Process outward SWIFT and RTGS
remittances, including vetting customer instructions and obtaining
approvals.
- Verify inward clearing items and
manage customer notifications on unpaid instruments.
- Authorize in-house cheque
transactions within the system.
- Investigate and resolve customer
queries relating to clearing and reconciliation items.
- Act as joint custodian of the Branch
Vault and/or ATM.
- Supervise and coach support staff
where applicable.
- Ensure daily customer call-backs are
conducted.
- Reconcile branch suspense accounts
and prepare periodic reports.
- Support the growth of the Bank
through cross-selling of products and services.
Qualifications and Experience
- Bachelor’s Degree in a
Business-related field from a recognized institution.
- Part qualification in CPA (K), ACCA,
or an equivalent professional certification.
- 1-3 years’ relevant banking or
financial services experience.
Key Competencies
- Strong analytical and numerical
skills.
- Excellent communication and
interpersonal abilities.
- Good report-writing skills.
- Strong planning and organizational
skills.
- High level of accuracy and attention
to detail.
- Ability to work under pressure and
meet deadlines.
Desirable Requirement
- Proficiency in Gujarati
language is mandatory due to the need to support a
diverse customer base.
