Reporting Line: Medical Centre Manager / Management
Front Office & Admin
Assistant managing
the reception area, registering patients, scheduling appointments and providing
day-to-day administrative support, requiring a diploma in Business
Administration or Front Office Management, minimum 2 years front office or
customer service experience and MS Office proficiency, in a medical centre
environment, on-site role.
Our
client is a private clinic providing quality and accessible healthcare services
to its patients. They are looking to hire a friendly, organized, and
customer-focused Front Office & Admin Assistant to manage the reception
area, support patients, and provide day-to-day administrative assistance to
ensure the smooth running of the medical centre.
Key Responsibilities
- Welcome
and professionally attend to patients and visitors at the reception.
- Register
new and returning patients and maintain accurate patient records.
- Schedule,
confirm, and manage patient appointments.
- Receive
and respond to telephone calls, WhatsApp messages, emails, and other
enquiries.
- Provide
patients with accurate information regarding services, appointments, and
general enquiries.
- Coordinate
patient flow and liaise with medical staff to ensure smooth service
delivery.
- Handle
payments, issue receipts, and maintain accurate daily collection records.
- Support
billing and follow up on outstanding patient payments where required.
- Maintain
proper filing and organization of patient and administrative records.
- Handle
incoming and outgoing correspondence and documents.
- Manage
office supplies and ensure adequate stock of stationery and other
administrative items.
- Assist
with procurement of office and general medical centre supplies as
required.
- Maintain
a clean, organized, and welcoming reception and front office area.
- Support
the preparation of administrative reports and records.
- Assist
with basic data entry, documentation, and other administrative tasks.
- Maintain
confidentiality of patient information and administrative records.
- Support
general office operations and ensure administrative procedures are
followed.
- Perform
any other duties as assigned by Management.
Qualifications & Experience
- Diploma
in Business Administration, Front Office Management, Health Records, or a
related field.
- Minimum
2 years of experience in a front office, administrative, or customer
service role.
- Proficiency
in Microsoft Office applications.
- Experience
using patient management, POS, or other administrative systems is an added
advantage.
- Good
understanding of basic office administration and record-keeping.
Key Competencies
- Excellent
customer service and interpersonal skills.
- Strong
communication skills, both verbal and written.
- High
level of organization and attention to detail.
- Professional,
warm, and welcoming personality.
- Ability
to handle patients and enquiries with tact and empathy.
- Ability
to multitask and manage competing priorities.
How to Apply
If you
are up to the challenge and possess the necessary qualifications and
experience, please send your CV only quoting the job title on the email subject
(Front Office & Admin Assistant) to jobs@corporatestaffing.co.ke before 29th September 2026.
NB: Only
shortlisted candidates will be contacted. If you do not receive any
communication from us within two weeks of your application, kindly consider
your application unsuccessful.
We
appreciate your interest and thank you for applying.
