Executive Housekeeper leading housekeeping operations to ensure exceptional cleanliness standards, guest satisfaction and operational excellence, requiring previous housekeeping management experience in a 5-star luxury market, Opera and Microsoft proficiency and strong cost control and team development skills, in a luxury hotel environment, on-site role.
Job Description
We are
seeking an enthusiastic and detail-oriented Housekeeping Executive to join our
team. In this pivotal role, you will lead our housekeeping operations, ensuring
exceptional cleanliness standards, guest satisfaction, and operational
excellence. You will oversee daily housekeeping activities, manage staff
effectively, and drive continuous improvement initiatives while maintaining the
highest standards of hygiene and professionalism across all areas of the
organization.
Key Responsibilities
- Oversee
and optimize housekeeping operations to ensure consistent cleanliness and
hygiene standards throughout all areas of the facility
- Lead,
supervise, and motivate the housekeeping team, providing coaching,
training, and performance feedback to foster professional development and
maintain high morale
- Plan
and organize work schedules, staff assignments, and vacation planning to
maximize productivity and resource allocation
- Respond
promptly and efficiently to guest requests and requirements, ensuring
exceptional customer satisfaction and service delivery
- Implement
and enforce company policies, standard operating procedures, and health
and safety protocols across all departmental activities
- Conduct
regular quality inspections and audits to maintain compliance with
organizational standards and identify areas for improvement
- Manage
housekeeping budgets, control costs, and recommend process improvements to
enhance operational efficiency and departmental productivity
- Maintain
accurate documentation, records, and reports related to staff performance,
inventory, and departmental operations
- Collaborate
with other departments to address guest concerns and coordinate special
requests or events
- Identify
and recommend changes in methods, equipment, staffing, or procedures to
improve departmental standards and overall performance
- Escalate
critical matters affecting organizational interests to management with
transparency and professionalism
Qualifications
- Previous
Housekeeping management experience, in a similar role is essential.
- Experienced
in the luxurymarket, previous 5 Star experience essential.
- Strong
operational background with experience in the implementation and
management of brand standards.
- Experience
in the coaching anddevelopment of a professional management team.
- Sound
knowledge of Opera and Microsoft applications.
- Proven
experience with cost control including payroll, expenses and forecasting.
- Well
groomed & articulate in communication.
- Fluent
written and spoken English
- Excellent
time management, organisational skills and ability to work autonomously.
