Customer Experience Officer supporting customer service delivery and managing patient flow and enquiries, requiring a Diploma in Front Office Operations or Hospitality Management with 2-3 years experience in a customer-facing role, in a healthcare environment, on-site role.
About The Role
- Reporting
to the Customer Experience Co- Ordinator, the Customer Experience Officer
will support the efficient delivery of customer service, enhance patient
and visitor satisfaction, manage patient flow and enquiries, and maintain
high standards of service across the hospital.
MINIMUM REQUIREMENTS /
QUALIFICATIONS
- Diploma
in Front Office Operations, Hospitality Management or a related field.
- Formal
training in customer service or customer care.
- 2-3
years of experience in a customer-facing role within a busy service
environment.
- Experience
in a hospital or healthcare setting is an added advantage.
- Strong
interpersonal and communication skills.
- High
levels of empathy, patience and problem-solving ability.
- Excellent
time management and organizational skills.
How to Apply
If you
meet the above qualifications, send your CV, Cover Letter, Expected Salary,
Testimonials and 3 Referees to: careers@premierhospital.org
30 September 2026, 5:00 PM
