Summary: Investment Operations Associate at Inkomoko Handles loan disbursements, portfolio tracking, and payment processing for entrepreneurship funding. Requires Bachelor’s in Finance/Accounting and 2+ years’ credit or investment operations experience. Full-time.
About the Role
The
Investment Operations Associate at Inkomoko plays a crucial role in ensuring
the smooth functioning of the lending process, supporting the lending team, and
providing excellent customer service to borrowers.
Responsibilities
The following are some of the key responsibilities of an Investment Operations Associate are;
Loan
Processing & Client Servicing (20%)
- Verify the loan applications and documentation
- Ensure compliance with the lending policies and regulations
- Prepare loan files for review by the lending team
- Respond & resolve customer inquiries,
- Maintain a positive relationships with borrowers
Data
Entry & Record-Keeping (45%)
- Enter accurate data into loan management systems
- Maintain loan records
- Update borrower information
- Organize and maintain loan documents
- Ensure loan documents are filed correctly and can be accessed easily
when needed
- Maintain accurate and up-to-date records of loan applications,
processing, and disbursement
Reporting
& Compliance (25%)
- Generate reports on loan applications, processing times, and other
key performance metrics to assist in decision-making by the lending team
- Ensure compliance with lending policies, regulations, and procedures
- Communicate any issues to the lending team.
Process
Improvement & Coordination (10%)
- Identify areas for process improvement and advise the team
- Recommend changes to improve the efficiency and effectiveness of the
lending process
- Coordinate with other departments within the organization to ensure
smooth functioning of the lending process
Requirements
Investment
Operations Associate will be a trusted partner and basic qualifications
Include:
- A University degree in Finance or other related field
- Must speak fluent English and Swahili
- Experience in loan management, microfinance, capital leases, and
access to finance for Micro and Small businesses is STRONGLY preferred
- Prior experience dealing with customers/debt in a lending
environment
- Prior experience in Loan management system software
- Very strong attention to details and good follow through
- Comfort with the civil court system, and previous experience in
litigation preferred
- Unrelenting perseverance, personal integrity, and critical thinking
skills
- At least 2 years of work experience in relevant or applicable field
- Must be able to legally work in Kenya
Competencies
We
are looking for someone who;
- Manages Diverse Relationships – Relates well to a wide
variety of personalities, values differences, and communicates effectively
across diverse communication styles, cultures, and backgrounds.
- Takes initiatives to Deliver – Thinks several months in
advance, prioritizes objectives, implements reliably, and quickly
identifies what will help or hinder goal accomplishment.
- Fluent in Technology – Uses technology effectively
to work efficiently and achieve desired outcomes.
How to Apply
