Mitchell Cotts is hiring a Debt Recovery Officer to manage debt collection activities and support effective credit control processes. The role is based in Nairobi and experience in credit management is required
Role Profile
The
Debt Recovery Officer will manage long-outstanding debts, typically accounts
aged 90+ days or over one year. The role covers debt recovery, collections
follow-up, debt monitoring, restructuring discussions, client visits,
preparation of portfolio performance reports, and accurate documentation of
recovery actions.
Key Responsibilities
Debt
Recovery and Follow-Up:
- Contact customers with overdue accounts via telephone, email, or
other communication channels.
- Discuss payment options and negotiate repayment plans that align
with company policies.
- Follow up on missed payments and escalate issues where necessary.
Portfolio
Management:
- Manage and prioritize a portfolio of delinquent accounts to ensure
timely recovery.
- Analyze customer repayment trends and identify high-risk accounts
for escalation.
- Monitor and track repayment progress to ensure compliance with
agreed terms.
Customer
Engagement:
- Build professional and respectful relationships with customers to
facilitate debt recovery.
- Educate customers on repayment options and the consequences of
default.
- Handle customer queries, complaints, and disputes professionally and
promptly.
Compliance
and Risk Management:
- Ensure all recovery activities comply with company policies,
regulatory guidelines, and ethical standards.
- Identify and report any potential risks in the recovery process.
- Safeguard customer data and privacy in line with legal requirements.
Reporting
and Documentation:
- Maintain detailed records of all customer interactions, agreements,
and recovery outcomes.
- Prepare and submit regular reports on portfolio performance and
recovery progress.
- Update the debt recovery system with accurate and timely data.
Skills
& Core Competencies
- Strong negotiation, communication, and interpersonal skills.
- Excellent organizational and time management abilities.
- Familiarity with relevant consumer protection / debt collection
laws.
- Ability to work independently with minimal supervision.
- Good record-keeping and reporting discipline.
- Ability to work under pressure and meet deadlines.
Qualifications
- Diploma/Degree in Business, Finance, Law, or a related field (or
equivalent experience).
- Minimum 2 years’ proven experience in debt collection, credit
control, or recovery.
- Experience in debt collection, customer service, credit control, or
any related field.
How to Apply
Interested candidates are
encouraged to send applications to recruitment@mitchellcotts.co.ke
