Summary: Customer Service Representative role at a growing freight forwarding and logistics startup in Nairobi, managing client inquiries, shipment updates, and documentation. Requires a Diploma/Degree in Business Administration, Logistics, or related field with experience in freight forwarding, clearing, or logistics. Full-time, on-site role. Apply by 21st August 2026.
Our
client, a growing freight forwarding and logistics startup, is looking for
a Customer Service Representative to support clients, respond
to enquiries, and ensure customers receive timely updates throughout the
service process.
The
ideal candidate should be proactive, well-organized, and comfortable working in
a growing environment where flexibility and initiative are important.
Key Responsibilities
- Respond to customer enquiries through phone, email, WhatsApp, and
other communication channels.
- Provide customers with updates on their shipments and service
requests.
- Follow up on customer enquiries and ensure issues are resolved
promptly.
- Liaise with the internal team to obtain shipment and clearance
updates.
- Communicate shipment progress and any delays to customers.
- Handle customer complaints professionally and escalate where
necessary.
- Prepare and share quotations and other customer-related documents.
- Maintain accurate customer and shipment records.
- Follow up with prospective clients and enquiries.
- Build and maintain good relationships with existing and prospective
customers.
- Support other day-to-day activities as required in a growing startup
environment.
Requirements
- Diploma or Degree in Business Administration, Customer Service,
Logistics, Marketing, or a related field.
- Previous customer service experience, preferably in freight
forwarding, clearing and forwarding, logistics, or a related industry.
- Excellent communication and interpersonal skills.
- Good follow-up and organizational skills.
- Proficiency in Microsoft Office.
- Customer-focused, proactive, and willing to learn.
How to Apply
If
you are up to the challenge and possess the necessary qualifications and
experience, please send your CV only quoting the job title in the email subject (Customer
Service Representative – Freight Forwarding) to: jobs@corporatestaffing.co.ke before 21st August
2026
NB:
Only shortlisted candidates will be contacted. If you do not receive any
communication from us within two weeks of your application, kindly consider
your application unsuccessful. We appreciate your interest and thank you for
applying
Corporate Staffing Service
never asks candidates to pay any money or pay for tests at any stage of the
recruitment process
