Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Staff Coordinator, who will be a key point of contact between the company and their customers.
DUTIES/ ROLES
- Coordinate operations control center
- Maximize the productivity of resources (people, technology etc.)
- Coach and handhold agents to maintain high operations standards
- Monitor and improve order delivery time whilst minimizing order
cancellations.
- Evaluate performance with key metrics (etc.)
- Ensure quality assurance checks are completed and maintained
- Optimize delivery times and maximize Gsat
- Assist all the three users to ensure satisfaction
- Analyze daily and weekly operation metrics with a macro view of the
long-term success ofcities.
- Mentor staff and provide them with support required in their roles.
- Give structured and actionable daily feedback to the Team
Lead/Supervisor
You have:
- Be able to work under pressure and track thousands of movements
every day
- Very good command of English, both written and spoken
- Proficient in MS Office, G-docs and call centre equipment/software
programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a
problem-solving ability
- Willingness to work weekends, early mornings, late nights, and
occasional holidays, in an operational 24/7 environment
Positive and patient
- Ability to multitask is highly recommended
- Ability to learn quickly and adopt to a fast-paced environment
- Plan, perform and oversee audits on RTO processes to ensure the
quality deliverable.
- Analyze quality results and present possible solutions and
improvements to the Hub
Supervisor.
- Interpret and comply with company quality standards.
- Follow the procedures of sampling and guidelines for collection and
reporting quality data.
- Detect coaching needs and take actions in accordance with these
needs in order to ensure compliance with quality standards
- Provide coaching inputs to the Supervisor and HQ in order to
maximize agents’ efficiency and quality.
Report on results of
quality audits.
- Assist the OCC team when need be.
- Any other task related to operations.
How to Apply
Applicants
who meet the requirements stated above should send their applications and
detailed CVs with a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com
Indicating
RTO STAFF COORDINATOR on the Subject line-
Candidates
MUST indicate their Current and Expected salaries.
