Harley’s Limited is looking to fill the position of Dispatch Assistant within its Operations unit. With a least 1 year of experience in the dispatch, logistics and warehouse environment, the ideal candidate should also be highly motivated and results-oriented.
The
incumbent will play a key role in supporting dispatch and delivery operations
by ensuring accurate receipt, handling, loading and delivery of customer
orders. This role is critical in maintaining service quality by ensuring goods
are delivered in perfect condition, documentation is accurately handled and all
deliveries are completed efficiently and on time.
Why Join Us
- Impactful Work: Join a vibrant work environment which promotes
innovation, collaboration and professional growth. Transparent
- Leadership: Experience a leadership team that is accessible, transparent and
values employee feedback.
- Growth Opportunities: Elevate your career with
unparalleled opportunities for professional growth, directly contributing
to the evolution of the company.
Key Responsibilities
- Order Receiving and Verification: Receive customer orders from
the warehouse and verify their accuracy, quantity, condition and
documentation in preparation for dispatch.
- Market Monitoring: Conduct market research to
determine market requirements for existing and future products. Track and
evaluate competitors’ marketing activities. Analyse the market trends,
product performance and oversee the launch of new products.
- Loading and Delivery Preparation: Safely and efficiently load
goods onto delivery vehicles using proper stacking and securing methods,
ensuring orders are correctly matched to designated delivery routes.
- Documentation and Handover: Prepare and hand over accurate
delivery documentation to the delivery team, ensuring acknowledgements are
signed and returned as proof of delivery.
- Customer Delivery Support: Support delivery operations
by accompanying drivers when needed, assisting with unloading, confirming
deliveries, and addressing basic customer delivery queries.
- Reporting and Record Keeping: Maintain detailed and accurate
dispatch records and submit required operational reports. Notify the
direct supervisor of any incidents, damage, or discrepancies encountered
during loading or delivery.
- Coordination and Communication: Liaise professionally with
internal teams and logistics partners to ensure smooth dispatch workflows
and escalate any issues affecting delivery timelines or customer
satisfaction.
- Compliance and Safety: Adhere to all company SOPs,
safety protocols and hygiene standards during handling, loading and
delivery processes. Participate in audits and training as required.
- General Dispatch Support: Provide additional assistance
in receiving, offloading and dispatch tasks during peak periods or in the
absence of team members and perform other duties as assigned by
Management.
Qualifications &
Experience
- The minimum requirement is a KCSE certificate.
- A Certificate and/or Diploma in Logistics or Supply Chain will be an
advantage.
- At least 1 year of experience in a dispatch, logistics or warehouse
environment.
- Good understanding of delivery processes and basic inventory
handling.
- Proficiency in WMS and ERP systems is essential.
- Experience in handling pharmaceutical or sensitive goods will be an
advantage.
- Fluent in English and Kiswahili.
How to Apply
