Key Responsibilities
- Plan and supervise the day-to-day operations of the Reception
section which are related to the arrival and departure of guests,
including the room sales, the room assignments of VIPs, Groups and Crews
and room registrations.
- Coordinates and monitors the work of direct subordinates and
verifies that all receptionists are well groomed to ensure guests’
satisfaction and adherence to service standards.
- Carry out training for new employees and on the job training.
Motivates staff to bring about excellent performance.
- Handles guest requests and complaints in a polite and efficient
manner, gives further instructions to the relevant staff if needed to
ensure customer satisfaction and maintains a record of all complaints
received from all guests. Follow up when necessary.
- Liaise and coordinate with various departments to ensure all
information on guests are accurate such as rate, room type, billing, guest
requests and oversee that guests’ specific requirements are addressed in
an efficient manner.
- Keep abreast on hotel products and services as well as on tourist
and business traveling information that may be of any interest to our
guests.
- Constant training of subordinates.
- Supervise all cashier work of subordinates.
- Update all on loyalty programme.
- Act as a reliever to the Assistant Camp Manager in his/her absence.
- At the end of shift, do handover reporting guest complaints, unusual
situations and incidents that need follow up, to ensure efficiency in the
operation.
- Accomplish a set of administrative duties such as briefing,
producing, reviewing and writing reports and other specific duties related
to the job function.
- Any other duties, which may be assigned to you from time to time as
directed by your Supervisor or Manager.
Skills, Knowledge and
Expertise
- Degree/Diploma in Hotel Management/Front Office Operations
- Four years’ experience in a similar role and proven track record
in the Maasai Mara may be considered in lieu of specialised
education
- Minimum 5 years Front Office Supervisory position most preferably at
the Maasai Mara
- Preferably as Section Head in 5-star property with operations at the
Maasai Mara.
- Good Communication skills
- Opera Knowledge: Opera V5 (required) and Knowledge in Opera Cloud is
an added advantage
- Proficiency in Excel and Word.
- Knowledge in a foreign language will be a distinct advantage
- Presentable, well-spoken individual
- Pleasant and outgoing personality
- Mature and Customer focused.
How to Apply
