Are you an ambitious customer service professional ready to take the next big step in your career?
Do you
thrive in a fast-paced environment and enjoy delivering exceptional customer
experiences?
Join our
dynamic FMCG team and grow your skills at the heart of supply chain and
customer service within KWAL!
What You Will Do
- Process and validate customer orders across omni‑channel
platforms (phone, email…).
- Coordinate with Logistics, Sales, and Planning
to ensure fast and accurate deliveries.
- Track orders proactively and communicate updates
to customers.
- Resolve customer inquiries and complaints
professionally and efficiently.
- Identify cross‑sell and upsell opportunities and
share insights with Sales.
- Support Voice of Customer (VoC) programs and
help improve NPS scores.
- Maintain accurate records of customer
interactions and transactions.
- Use data dashboards and KPIs to support service
improvements.
What
You Bring
- Bachelor’s Degree in Business Administration,
Management or related field.
- At least 2 years of experience in customer
service, order management, or a similar role in FMCG or related
industries.
- Strong communication and relationship‑building
skills.
- Tech‑savvy with experience using MS Office, ERP
or customer service systems.
- Analytical thinker with a problem‑solving
mindset.
- A team player with emotional intelligence,
curiosity, and a willingness to grow.
How to
Apply
