Industry: Hospitality
Gross
Salary: KES 50,000 – 60,000
Job Purpose
Our
client, a reputable organization within the hospitality and service industry,
is seeking to hire a Customer Service Officer. The
successful candidate will be responsible for managing incoming and outgoing
calls, handling guest and tenant inquiries, supporting telesales activities,
and ensuring exceptional customer experience. The role requires a tech-savvy,
proactive, and service-oriented individual with strong communication skills and
the ability to manage customer interactions professionally.
Key Duties and Responsibilities
- Handle incoming and outgoing calls professionally and efficiently.
- Respond to guest and tenant inquiries via phone and email.
- Address complaints, concerns, and service requests promptly and
professionally.
- Conduct telesales activities to promote services and increase
occupancy or service uptake.
- Maintain accurate customer records and interaction logs.
- Follow up on client requests and ensure timely resolution.
- Coordinate with relevant departments to resolve service issues.
- Assist in guest check-ins, bookings, and related administrative
tasks where applicable.
- Prepare daily, weekly, and monthly customer service reports.
- Support retention initiatives and enhance customer satisfaction
levels.
Qualifications
- Diploma or Degree in Hospitality Management, Business
Administration, Customer Service, or related field.
- Minimum 2–3 years’ experience in hospitality, service industry, or
property management
- Experience handling tenants or guests is highly preferred.
- Proven experience in telesales is an added advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer handling skills.
- Tech-savvy with proficiency in MS Office (Word, Excel, Outlook).
How to Apply
If
you are up to the challenge and possess the necessary qualifications and
experience, please send your CV only quoting the job title (Customer Service
Officer) in the email subject to vacancies@corporatestaffing.co.ke before 28th
February 2026.
NB:
Only shortlisted candidates will be contacted. If you do not receive any
communication from us within two weeks of your application, kindly consider
your application unsuccessful. We appreciate your interest and thank you for
applying.
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