Job Summary
- The job holder will be responsible for handling
face to face interactions and calls from existing and potential Members.
using knowledge of the Society’s services/products as well as great
customer service skills, to address issues, provide support and offer
information needed to keep Members satisfied.
Key
Tasks and Responsibilities
- Responding to Member queries and complaints,
through telephone, email.
- Updating the Member complaints register daily to
reflect nature of complaint and resolution provided.
- Supporting the implementation of new product
launches.
- Ensuring up to date member information as per
the policies.
- Informing Members by explaining procedures,
answering questions, and providing information.
- Maintaining communication equipment by reporting
problems to Branch operations.
- Maintaining and improving quality results by
adhering to standards and guidelines while recommending improved
procedures.
- Performing teller duties as appropriate.
- Updating job knowledge by studying new Society
product descriptions and participating inm Member educational
opportunities.
- Entering new Member information into the system
and updates existing Member information.
- Identifying and escalating priority issues to
the Branch Operations Officer and Branch Manager.
- Processing Member Automated Teller Management
Cards.
- Capturing and initiating member data on standing
orders, funds transfers, member changes.
Academic
Qualifications
- Diploma / Higher Diploma in Business
administration, Public Relationship/Sales, Marketing or a related field.
Experience
- Three (3) years’ experience.
Knowledge,
skills and attributes
- Must have knowledge in use of MS office
packages.
- Ability to communicate.
- Report writing skills.
- Ability to read, write and perform simple
arithmetic calculations.
- Adequate verbal skills at a non-technical level.
- Familiarity with uninvolved, standardized work
procedure.
Key Result Areas
- High customer satisfaction index
- Number of resolved client queries.
- Improved number of new Members
How to
Apply
Interested applicants should apply on or before
5:00pm on Wednesday, 11th February 2026 at 5:00pm
Only Shortlisted Candidates will be contacted.
