About the Role
Standard
Investment Bank is seeking a Call Centre Intern to join our dynamic team. As a Call Centre Intern,
you will play a pivotal role in providing exemplary client service via
telephone and email by addressing inquiries, resolving issues, and ensuring a
positive customer experience.
Responsibilities:
Customer
Interaction:
- Handle incoming calls from clients with
professionalism, addressing inquiries, and providing accurate information
regarding banking and investment products.
- Assist clients in navigating online platforms,
processing transactions, and resolving account-related issues.
Operational Gap Analysis:
- Conduct regular reviews of existing call centre
systems and processes to identify potential operational gaps and
inefficiencies.
- Collaborate with cross-functional teams to
implement improvements and streamline procedures for enhanced customer
service.
Documentation
and Reporting:
- Maintain detailed records of customer
interactions, ensuring accuracy and compliance with investment banking
regulations.
- Generate reports on operational performance,
highlighting areas of improvement and presenting recommendations to
management.
Training
and Development:
- Participate in training programs for call centre
staff to ensure a consistent and high standard of customer service.
- Contribute insights to the development of
training materials, focusing on addressing identified operational gaps.
Continuous
Improvement:
- Stay informed about industry trends, regulatory
changes, and emerging technologies to propose innovative solutions for
enhancing call centre operations.
- Actively participate in team meetings to discuss
challenges, share best practices, and contribute to a culture of
continuous improvement.
Core
Competencies
The
following Core competencies are the skills, knowledge and behaviours expected
of an employee at Standard Investment Bank:
- Maximizing
Resources – Builds and leverages
infrastructure, knowledge and networks
- Empowerment – Empowers customers, employees,
shareholders and society
- Care and
Protection – Demonstrates care and
protection to customers, employees, shareholders and society
- Communication
Skills – Communicates proactively,
clearly, timely, consistently, completely and professionally – in written
and oral forms to both internal and customers
- Initiative
& Confidence –
Generates and shares new ideas that add value to SIB and looks at
different ways to solve problems and address difficulties
- Teamwork – Contributes fully to team effort and
plays an integral part in the smooth running of teams without necessarily
taking the lead
- Sector Acumen – Has a good understanding of the sector
environment and the impact their behaviour has on co-employees, service
delivery to customers and SIB’s reputation
- Respect – Treats colleagues and customers in a
manner which demonstrates integrity, honesty, fairness and value for other
people’s time
How to Apply
