Your role
The Protocol
Officer ensures that Welcome activities are
organized smoothly, including coordination of pick-up/drop-off of ICRC staff
and guests, travel arrangements, visas and permits, official registration and
accommodation.
Accountabilities
& functional responsibilities
- Ensures that staff and dependents get
appropriate legal status in Kenya;
- Applies for work/residence permit/ dependent
pass;
- Ensures application notification of arrival is
done on time;
- Ensure applications of work/residence permit are
done on time;
- Handles exemption work/resident permit
endorsement;
- Updates the clients on the progress of the
applications and any other concerns;
- Ensures that Diplomatic ID are received by both
Principle and dependants;
- Follow up with Ministry of Foreign Affairs
(MoFA) on delayed approvals of permits & visas;
- Informs management on the changes in MoFA and
other departments concerned like Immigration and KRA;
- Ensures that staff are aware of the process and
necessary documentation to apply for country visa;
- Ensure that an efficient network is
created with the embassies protocol departments to receive Visas;
- Supervise the Welcome assistant in charge of
compilation of documents for visa interviews;
- Ensure the information in collaborative
space regarding passport/ Visa/ Permits follow-up is up to date;
- Is responsible for data entry of the arrival
/departure information of the travellers in welcome transportation
database;
- Ensure that policies applicable are understood
by clients and participants before or at the beginning of the events;
- Ensures follow up on complaints with service
providers and informs the Head of Welcome on the results.
What we
will look for in your profile
- Bachelor’s degree, an associate degree or
equivalent higher education in international relations, political science,
public administration, or related fields;
- A minimum of 5 years of progressively
responsible experience in protocol, diplomatic service, external
relations, or a related area is required;
- Experience in an international organization is
desirable;
- Work experience in the area of protocol or event
management in a multilateral setting is desirable;
- Fluent command of English or French.
How to Apply
