Summary: Receptionist role at Enashipai in Nairobi, managing front office operations in a 5-star resort. Requires a Diploma/Degree in Hotel Management, Hospitality, or related field with 4 years’ experience in a 4 or 5-star hotel. Full-time, on-site role. Apply by 28th August 2026.
Are
you ready to join a 5-star award winning resort? We are looking for you!
Qualifications &
Experience
As
a Hotel Front Office Receptionist, you will:
- Welcome guests warmly and professionally, ensuring a smooth and
memorable arrival, stay and departure experience.
- Manage check-ins, check-outs, room allocations, reservations, guest
profiles, billing, payments and key control
- accurately.
- Coordinate with Reservations, Housekeeping and other departments to
ensure rooms, arrivals, special requests and
- guest services are well prepared.
- Handle guest enquiries, requests, complaints, telephone calls and
messages promptly and professionally, escalating
- issues where necessary.
- Provide guests with information on hotel facilities, dining, spa,
excursions and activities while identifying opportunities
- to upsell and cross-sell.
- Coordinate luggage, wake-up calls, excursions, leisure activities
and other guest requests with the relevant
- departments.
- Maintain accurate Front Office records, shift handovers, reports,
cash floats and operational controls, reporting
- discrepancies or faults promptly.
- Maintain a clean, organised and welcoming reception area while
consistently upholding the hotel’s service standards.
Qualifications:
- Diploma or Degree in Hotel Management, Hospitality, Tourism or a
related field is preferred.
- 4 years experience in a 4 or 5 star hotel is required.
- Flexibility to work shifts, weekends and public holidays.
How to Apply
To apply, kindly send your
cv to hr@enashipai.com
Deadline: Friday 28th August 2026
