Key Responsibilities
- Welcome patients and visitors warmly and assist
them with inquiries, directions and service information.
- Handle patient concerns, complaints and feedback
promptly and professionally.
- Ensure patients understand hospital procedures,
services and waiting time.
- Manage incoming calls, emails and walk-in
inquiries efficiently.
- Collect patient feedback and contribute to
service improvement initiatives.
- Act as a liaison between patients and hospital
departments to ensure smooth service delivery.
- Comply with hospital policies, customer care
protocols and safety standards.
Minimum Qualifications
- Diploma / Bachelors in Customer Service
communication, Public Relations or equivalent related studies
- Previous experience in customer care or front
office services in a hospital or a healthcare setting is an added
advantage
- Computer Literate (MS Office and hospital
information systems).
- Professional appearance and positive attitude
Key Competencies
- Compassion and Empathy
- Strong communication skills
- Attention to detail
- Teamwork and Professionalism
- Time management and multitasking
How to Apply
Interested
and qualified candidates should forward their CV to: hr@pearlhospital.co.ke using the position as subject of email.
