Ref. No. HELB/021 – Grade 9 (11 Positions)
Job
Profile
The job
holder will be responsible for ensuring effective delivery of quality customer
service to walk-in customers at Huduma Centres, email and telephone call
inquiries across the country while ensuring effective delivery of quality
customer service across the Contact Centre customer service channels (Inbound
calls, Outbound calls, Emails, web chats, website, and social media), across
the country and from diaspora customers
Duties and responsibilities at this level will entail: –
- Handling walk ins, incoming & outgoing
calls, emails and social media service related enquiries;
- Ensuring all customer enquiries are accurately
captured for closure and/or follow through;
- Ensuring escalated customer enquiries are closed
and the customer updated;
- Disseminating the Board’s publicity updates in
the event of any queries
- Managing the reception desks; and
- Guiding and directing customers.
Person Specifications
For
appointment to this grade a candidate must have: –
- Diploma in Communication, Public Relations,
Journalism, Marketing, Social Sciences or equivalent from a recognized
institution
- Minimum KCSE C- (minus) or its equivalent from a
recognized institution
- Proficiency in Computer Skills
- Fulfil the requirements of Chapter 6 of the
Constitution
Key Skills and Competencies
- Public Relations skills
- Good communication skills in both English and
Kiswahili
How to Apply
Qualified
and interested applicants who meet the above requirements are required to
submit their job application letters, curriculum vitae, certified copies of
academic and professional certificates and relevant testimonials quoting the
Title and Reference Number of the position on the cover letter and envelope on
or before 16th February 2026 addressed to:
The Chief Executive Officer
Higher Education Loans
Board
Anniversary Towers, 19th
Floor
P.O. Box 69489 – 00400
NAIROBI, KENYA
Soft
copies to be sent to the specific email addresses provided for each position.
This information is available on https://www.helb.co.ke/career/ Shortlisted
candidates will be required to present their Valid Chapter Six Requirements.
