Job Summary
To
participate in the profitability of the Bank through new business acquisition
against agreed financial targets, provision of exemplary Relationship
Management to existing Custodial clients while ensuring compliance with
regulatory requirements as well as continuous research and implementation of
custodial best practices, both local and global.
The role holder delivers first class service, service standards and builds
relationships and rapport with custody clients. The role holder is also
responsible for building trusted and valued partnerships with custody clients
at the daily transactional and operational level
Job Description
Key Accountabilities
Financial – 40%
- Grow Custodial customer base, fund value,
revenues in line with agreed budgets.
- Improve profitability by expanding on existing
relations as well as identifying opportunities for incremental revenue.
- Drive effective sales origination, pipeline
management, call reporting and conversion.
- Develop appropriate sales materials, prepare
sales proposals and participate in advertised tenders.
- Drive cross sell initiatives to increase share
of wallet through liability drives and product promotions. Draw-up account
plans for key clients.
- Ensure that applied fees and charges levied are
competitive while ensuring profitability.
- Ensure that income due from portfolio is paid
promptly following end of each billing period
- Conduct market assessments and gather
intelligence on pricing structures, competitiveness, new
Internal business processes – 15%
- Ensure compliance with Regulatory bodies by
adhering to set regulations and also with internal operational and audit
requirements.
- Continuously re-assessing the operational risks
inherited in the business, taking account of changing economic or market
conditions, legal and regulatory requirements, operating procedures and
practices.
- Ensure SLAs, signing mandates and other
safeguard measures are put in place with each new relationship.
- Ensure reports are sent out to regulatory bodies
as well as other related parties in a timely manner.
- Ensuring that income and other entitlements due
from clients are received within reasonable time.
- Keep abreast of clients’ reconciliations,
holdings and overall position.
- Manage the operational contact between client
and the operational areas b
- ensuring a full understanding of the client’s
needs and expectations across the organization and providing clarity for
the actions required to service the client.
Customer – 40%
- Manage client on-boarding by liaising with
operational teams and other relevant stake holders.
- Responsible for client retention through
proactive management and engagement with internal stakeholders to improve
service standards.
- Ensure that all relevant documentation required
for Custodial accounts is executed.
- Build client confidence through solid delivery
of expected services such as quick response time in effecting instructions
and handling queries, proper record-keeping, timely reporting on asset
holding as well providing other value-added services.
- Ensure the interests of clients are safeguarded
through measures such as execution of Service Level Agreements, periodic
reconciliation with counter parties as well as whistle blowing.
- Act as an advisory to Clients and their
representatives regarding regulatory changes or happenings within the
industry that affect them.
- Manage client reviews and due diligence
questionnaires and visits for existing clients; ensure regular formal
performance reviews are conducted with clients according to strategic
priorities and client needs.
- Document, coordinate and oversee resolution of
problems or issues affecting the quality-of-service delivery and the
overall client experience.
Growth – 5%
- Take charge of own growth and development needs
through seeking on the Job training and enrolling in relevant in-house and
external courses.
Stakeholders
Internal
- Head, Custody Services
- Custody Operations
- Legal
- Dealers & Treasury Back Office
- Corporate & Investment Banking Team
- Retail Banking
- Finance
- Human Resources
- Risk & Compliance
- ASL
External
- Clients
- Regulators/OtherServiceProviders
- Retirement Benefits Authority (RBA)
- Capital Markets Authority (CMA)
- Central Bank of Kenya (CBK)
- Central Depository &
Settlements Corporation (CDSC)
- Nairobi Securities Exchange (NSE)
- Association of Retirement Benefits
Schemes
- Offshore Investment Managers
- Custodians Association (Kenya)
- Fund Managers
- Pension Fund’s Administrators
- Stockbrokers
- Investment Bankers
- Global Sub-Custodians
- External Auditors
Academic
A
bachelor’s degree in any Business-related field.
Professional:
Chartered Institute of Securities and Investments qualifications (CISI),
Investment Administration Qualification (IAQ), Regulation & Compliance
Course, Bonds and Fixed Income Markets Course. Associates of the Chartered
Institute of Bankers (ACIB) qualifications will be an added advantage.
Desired work experience:
- Minimum 5-8 years’ experience in banking
particularly securities services (custody, Fund Administration), including
at least 5 years in a similar role.
- Prior management experience a plus.
Competencies
- Financial analysis Skills: Ability to analyze
and interpret financial statements.
- Analytical business and investment appraisal
Skills: Keen to detail and able to conceptualize financial investment
proposals and provide viable solutions.
- Technology Skills: Computer literate with
proficiency in Banking and Custody applications.
- Industry knowledge: Candid knowledge of the
Retirement benefits industry, financial sector and investment avenues.
- Tender preparation: Highly experienced in
responding to RFPs through detailed tender preparation
How to Apply
