Role Purpose
- As a member of the EMEA Project Operations team,
this is a fast-paced, hands-on role providing critical operational and
administrative support to Project Managers and business delivery teams.
You will manage all aspects of business administration and invoicing
throughout the lifecycle of client consultancy projects, from initial
set-up right through to and including client invoicing ensuring accuracy,
compliance, and timely execution. The role also involves collaborating
with finance and business operations to ensure data integrity, support
audit and compliance requirements and contribute to process improvements.
Tasks and Responsibilities
- Triage requests in team mailbox and ensure
responses completed within SLA.
- Create projects in Microsoft Dynamics 365 within
SLA.
- Check and qualify project data and documentation
and resolve inaccuracies or missing information.
- Coordinate and complete regular project
administration tasks through the project lifecycle.
- Undertake regular client invoicing throughout
month.
- Upload invoices to client invoicing portals.
- Investigate and resolve invoice queries and
raise credit notes.
- Maintain strong internal stakeholder
relationships to ensure efficient exchange of information regarding
project data.
- Run WIP reports and prepare for stakeholder
meetings.
- Attend and contribute to stakeholder meetings on
project status and delivery timescales to aid timely invoicing, ensuring
accurate commentary is recorded on project trackers.
- Act as a point of contact for project
administration and provide ad-hoc support to project managers and internal
delivery teams.
- Collaborate with internal teams including
Finance and Business Operations to ensure prompt resolution of project
related or invoice queries.
- Support client and vendor onboarding
requirements by following established best practices
- Assist and contribute to project reporting and
support audit requirements.
Requirements
- Relevant experience in a similar project
coordination or billing specialist role.
- Self-starter, with a proactive approach to
workload and problem-solving.
- Ability to work independently while
collaborating effectively with cross-functional teams.
- Strong organisational and administrative skills.
- Confident communicator, verbally and in writing,
across a variety of stakeholders
- Client focused with the ability to resolve
queries efficiently and professionally.
- Experience in a high-volume transactional role.
- Comfortable working with financial data.
- Exhibit a high degree of professionalism,
resilience and adaptability in a fast-paced setting.
- Strong IT skills and experience with MS Dynamics
365 or similar ERP systems preferred.
- Excellent accuracy and attention to detail.
How to Apply
