Reports To: Property Coordinator,
Location: Field-Based (Nairobi)
Reporting to Head Office,
Gross Salary: Kshs 25,000,
Home Ventures is a fast-growing real estate firm
based in Nairobi, Kenya, seeking to hire a property officer who will be
responsible for overseeing the operational performance of assigned estates and
supporting rent collection and tenant compliance on the ground. The role
ensures proper estate hygiene, enforcement of tenancy terms, delivery of
official notices, receipts, utilities invoices, follow-up on rent arrears, and
resolution of delinquent accounts. This position acts as the company’s field
representative in maintaining revenue integrity, minimising risks related to
default or squatting, and upholding professional service standards at the
property level.
Key Responsibilities
- Rent Collection, Tenants Accounts Analysis, Delinquency
Follow-Up & Closure
- Conduct on-site follow-up with tenants in arrears, especially
for accounts flagged as delinquent.
- Make calls on a daily basis after tenant accounts analysis for
debt collection.
- Engage tenants to understand reasons for non-payment and
negotiate realistic payment plans in line with company policy.
- Confirm and document partial and full payments collected
during follow-up.
- Coordinate with the property coordinator to ensure system
updates, tagging of resolved cases, and escalation of high-risk tenants to
the Property Lead.
- Close and log each delinquency case with signed confirmation
from the tenant or through enforcement action.
Estate Oversight & Hygiene Management
- Supervise daily activities of estate cleaners, ensuring high
cleanliness standards across communal areas.
- Conduct regular estate inspections to assess hygiene,
caretaker performance, and tenant concerns.
- Recommend deployment or replacement of cleaners and caretakers
based on field observations and needs.
- Capture meter readings on smart gadget and share to the
assigned office WhatsApp number for tenant billing.
Enforcement & Recovery Actions
- Deliver official demand notices to defaulting tenants and log
signed confirmations.
- Mobilize and execute legal distress actions including lock-ups
and utility disconnections.
- Liaise with local administrators (e.g., chief, arbitration
office) to pick and deliver summons to tenants, with signed delivery logs.
- Re-engage tenants’ post-distress to confirm payments before
unlocking or restoration of services.
Unit Confirmation & Occupancy Tracking
- Perform in person unit audits to verify occupancy status and
detect illegal occupants or squatters.
- Spot abandoned or misused units and report potential risks of
revenue loss or structural damage.
- Maintain an updated estate occupancy tracker and escalate
concerns to the Property Coordinator.
- Maintenance Issue Identification & Escalation
- Report tenant-raised or personally observed maintenance needs,
supported with photos or logs.
- Follow up with the repair team to confirm task assignment and
resolution status.
- Ensure affected tenants are informed of repair timelines and
updates.
Caretaker/Personnel Deployment Support
- Assist in the onboarding and handover of new caretakers and
estate cleaners.
- Monitor feedback from tenants regarding new deployments and
report issues to the Property Coordinator.
Field Documentation & Communication
- Maintain a well-documented logbook for all field activity:
notices served, tenant conversations, rent updates, and maintenance
reports.
- Provide daily or weekly feedback reports to the Property
Coordinator.
- Any other duty as assigned.
Reporting & Documentation Compliance
- Maintain a detailed field logbook or digital report
documenting daily activities including notices delivered, tenant
engagements, arrears follow-up, meter readings, and enforcement actions.
- Submit daily or weekly feedback reports to the Property
Coordinator summarizing estate status, rent recovery efforts, delinquency
case closures, and new concerns.
- Capture evidence-based reports (e.g., photos, voice notes,
signed confirmations) for all official field actions including unit
audits, maintenance reports, demand note deliveries, and lock-ups.
- Record and escalate any cases of unauthorized occupants,
abandoned units, or tenant complaints through structured written reports
and real-time communication.
- Ensure signed confirmation logs for all official notices,
summons, or recovery actions delivered are safely filed or sent to the
head office for upload and reference.
- Maintain updated occupancy trackers, caretaker deployment
logs, and estate inspection summaries, ensuring consistency with on-ground
realities.
- Collaborate with the Accounts & Reporting Officer and
Front Office Assistant to cross-verify arrears settlements, payment
follow-ups, and closed cases to ensure system accuracy.
Qualifications and Requirements
- Diploma in credit management, Business Administration, CPA at
least III, or related field preferred.
- Mandatory Minimum 2 years of field-based & Call Centre
experience in real estate, property supervision, or tenancy enforcement.
- Familiarity with rent collection practices and tenant
relationship management.
- Strong written and verbal communication skills in both English
and Kiswahili.
- High integrity and assertiveness in field enforcement work.
- Physically mobile and willing to travel daily within assigned
zones.
Core Competencies
- Assertiveness and professional judgment in tenant follow-up
- Attention to detail in enforcement records and payment
verification
- Conflict resolution and tenant engagement skills
- Strong field organization and time management
- Confidentiality and ethical conduct in all interactions
POSITION AVAILABILITY: IMMEDIATELY
How to Apply
If you are up to the challenge and possess the
necessary qualifications and experience, please send your CV only quoting the
job title in the email subject (Property Officer) to hr@homevetures.co.ke
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