JOB PURPOSE
Reporting
to the Marketing and Business Development Manager, the candidate will be
responsible for ensuring a positive patient experience by managing patient
interactions, addressing concerns, and coordinating comprehensive care plans.
This role involves acting as a liaison between patients, healthcare providers,
and administrative staff to ensure the highest standards of patient care and
satisfaction.
MAIN DUTIES AND RESPONSIBILITIES
Patient
Relationship Management:
- Serve as the primary point of contact for
patients and their families throughout their care journey.
- Address patient inquiries, concerns, and
complaints in a timely and professional manner.
- Build and maintain strong relationships with
patients, fostering trust and ensuring a positive experience.
- Monitor patient satisfaction levels and
implement strategies to improve the overall patient experience.
Care
Coordination:
- Develop, implement, and monitor individualized
care plans in collaboration with healthcare providers.
- Coordinate patient care activities, including
scheduling appointments, follow-ups, and coordinating with specialists.
- Ensure continuity of care by keeping patients
informed about their treatment plans and any changes in their care.
Communication:
- Act as a liaison between patients, families,
healthcare providers, and other hospital departments.
- Facilitate clear and effective communication
between all parties involved in patient care.
- Provide patients and families with information
about available services, treatment options, and support resources.
Documentation
and Reporting:
- Maintain accurate and up-to-date records of
patient interactions, care plans, and outcomes.
- Prepare reports on patient satisfaction, care
outcomes, and other relevant metrics for management review.
- Ensure all patient information is handled
confidentially and in compliance with relevant laws and regulations.
Patient
Advocacy:
- Advocate for patients’ needs and rights within
the healthcare system.
- Assist patients in understanding their medical
conditions, treatment options, and healthcare rights.
- Help patients navigate the healthcare system and
access the necessary resources and support.
Quality
Improvement:
- Participate in quality improvement initiatives
aimed at enhancing patient care and experience.
- Identify areas for improvement in patient
services and collaborate with other departments to implement changes.
- Monitor and evaluate the effectiveness of care
management programs and make adjustments as needed.
Education
and Training:
- Educate patients and families about their
healthcare options, treatment plans, and post-care instructions.
- Provide training and support to healthcare staff
on patient relationship management and care coordination best practices
MINIMUM REQUIREMENTS/ QUALIFICATIONS
- Bachelor’s degree in nursing (BSN) or
equivalent. A master’s degree in healthcare management or a related field
is preferred.
- Registered Nurse (RN) with a valid practicing
license.
- At least 5 years of experience in nursing and
healthcare management, with a focus on patient care and customer service.
- Customer Care training.
- Strong leadership and team management skills.
- Excellent communication and people skills.
- Ability to manage stressful situations and
resolve conflicts effectively.
- Proficiency in healthcare management software
and systems.
- Knowledge of regulatory requirements and
standards in healthcare.
KEY JOB
REQUIREMENTS
- Patient-Centered Care: Demonstrates a commitment
to providing high-quality care and exceptional patient experiences.
- Leadership: Inspires and motivates teams to
achieve goals and deliver outstanding service.
- Problem-Solving: Identifies issues and develops
effective solutions to enhance patient care and operations.
- Communication: Communicates clearly and
effectively with patients, staff, and other stakeholders.
- Adaptability: Adjusts to changing situations and
environments with a positive attitude.
- Teamwork: Fosters collaboration and cooperation
among team members and across departments.
- Corporate Engagement: Builds and maintains
strong relationships with corporate clients and insurance partners.
How to Apply
If your
background, experience and competence match the above specifications, please
send us your application (cover letter & CV/Resume) quoting the job title
on the email subject (PATIENT RELATIONSHIP OFFICER AND CARE MANAGER), your
current and expected remuneration, testimonials and full contact details of 3
referees, to careers@premierhospital.org. The
application should be received not later than 5.00pm on 27th
November, 2025. We shall ONLY accept ONLINE applications.
Interviews will be conducted on a rolling basis. Due to the high number of
applications, only shortlisted candidates will be contacted.
