About the Role
- We are looking for a Contact
Center Associate, a talented individual, with the
ability to multitask, pays attention to detail, analytical, and able to
assist using multi-channel communications.
- The Employee Relations / Support Associate role
is responsible for assisting the contact center with call, email, and live
chat incoming requests.
- These requests are from employee, clients, and
internal departments regarding employee portal setup and/or
troubleshooting, password resets, assistance with electronic onboarding,
paystubs and W2 requests, etc.
Key Responsibilities
- Answering and responding to inbound calls
- Responding to emails and live chat inquiries
- Troubleshoot and research to resolve requests
- Resolve complaints and issues
- Escalate issues to supervisors and managers
- Use the internal knowledgebase to quickly answer
inquiries.
Qualifications
- Knowledge of customer service best practices
- Skilled in documentation and note-taking during
calls
- Excellent data entry skills · Empathetic and
personable call demeanor
- Proficient English writing skills · Work well
under pressure and with various personalities
- Required proficient English · High school
diploma or equivalent · Minimum 1 year of experience in a call/contact
center environment · Ability to type a minimum of 30 WPM.
How to Apply
