Industry: Manufacturing,
Gross
Salary: Kshs 80-90K,
Our
client Gabriel-Chemie Masterbatch is an international group of companies and
Europe’s largest family-owned masterbatch producer. They use innovative
additives and inspiring colours to bring life to plastics. As an independent
and profitable entity, they target sustainable growth based on social and
ecological responsibility. Viewing their employees as a vital resource, they
strive to be one of the most attractive employers in the industry. Currently,
they are establishing a new site in Kenya and, as part of their strategic
expansion, are seeking a proactive and reliable Customer
Service Operator to support the setup and development of
this new local site. Be part of this vision and grow with them!
Responsibilities:
- Act as a first point of contact for customers
inquiries
- Source of information and competent contact for
our national and international customers including coordination of
complaints processing
- Solution-oriented customer care in collaboration
with our application technology and field service
- Calculation of offer prices, creation and
follow-up of offers
- Order processing incl. invoicing
- Interface management with supply chain and
logistics as well as independent delivery date coordination
- Administration of customer data and dunning
correspondence in strong collaboration with accounting
- Support for and Coordination with the local and
international Area Sales Teams
Qualifications:
- Bachelor’s or a diploma in any related field
- A minimum of 2
years of relevant business experience in customer service/internal sales –
ideally in an industrial international production company
- Proficient in Swahili and English (written and
spoken); any other language is an additional asset
- High level of self-motivation and proactive,
with a passion for innovation and business development
- Strong understanding of local trading laws and
administrative processes in Kenya
- Initial experience in coordination tasks within
international teams is an advantage
- Very good IT user knowledge, especially Office
(Microsoft) and ERP systems
- A customer-oriented, assertive personality with
an independent and solution- oriented way of working
- Communication skills, ability to work in a team,
reliability and flexibility
How to Apply
If you
are up to the challenge and possess the necessary qualifications and
experience, please send your CV only quoting the job title on the email subject
(Customer Service Operator) to jobs@corporatestaffing.co.ke before 30th
November 2025
NB: Only shortlisted candidates will be contacted. If
you do not receive any communication from us within two weeks of your
application, kindly consider your application unsuccessful. We appreciate your
interest and thank you for applying
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