As the Customer Experience Representative, you will be the primary point of contact for our clients, providing assistance and support throughout their real estate journey. Your responsibilities will include addressing inquiries, resolving issues and ensuring a seamless experience for all clients.
Qualifications and Experience
Education:
Diploma or Bachelor’s degree in Business Administration, Customer Service,
Marketing, or a related field (preferred; equivalent experience considered).
Experience:
- Minimum of 2 years in customer service or
client-facing roles, preferably in real estate, property sales, or a
related industry.
- Experience using CRM systems or customer
management tools is an advantage.
- Knowledge: Basic understanding of the Kenyan
real estate market, particularly land plot sales in Kiambu, Nairobi, and
Kajiado, or a willingness to learn quickly.
Skills and Competencies
- Customer Service Excellence: Proven ability to
deliver exceptional client experiences, with a focus on empathy, patience,
and professionalism.
- Communication: Strong verbal and written
communication skills to engage clients, explain complex information
clearly, and prepare accurate reports.
- Interpersonal Skills: Ability to build rapport
with diverse clients and work collaboratively with team members.
- Organization: Strong time management and
multitasking skills to handle high inquiry volumes and administrative
tasks efficiently.
- Problem-Solving: Quick thinking and
resourcefulness to resolve client issues and propose improvements.
- Technology: Proficiency in Microsoft Office
Suite (Word, Excel) and familiarity with CRM systems (e.g., Salesforce,
HubSpot) or social media platforms (e.g., X, WhatsApp).
- Adaptability: Ability to thrive in a fast-paced,
scaling company with evolving processes and client needs.
- Integrity: Commitment to ethical practices,
confidentiality, and compliance with Kenyan real estate regulations.
How to Apply
