Role Summary
The Customer Engagement Agent is responsible for driving
sales, managing client accounts, collecting debt, and ensuring the growth and
sustainability of customer relationships. This role primarily involves selling
cushions to wholesalers who target furniture shops, managing accounts with
clients who have a credit history of six months or more, and performing other
duties as assigned.
Key Responsibilities:
Sales and
Account Growth
- Develop and maintain
relationships with wholesalers targeting furniture shops.
- Achieve and exceed sales
targets through proactive customer engagement.
- Identify and pursue
opportunities to grow existing accounts.
- Build a pipeline of new
clients to ensure consistent growth.
Debt
Collection and Account Management
- Monitor and follow up on
client payments, ensuring timely debt collection.
- Review and manage
accounts for customers eligible for credit terms.
- Address and resolve any
account-related issues, ensuring client satisfaction.
- Provide detailed reports
on account performance and debt collection progress.
Customer Relationship Management
- Maintain excellent
communication with clients to foster loyalty and trust.
- Handle customer inquiries
and complaints in a professional and timely manner.
- Ensure all client
interactions align with company policies and goals.
Administrative
and Additional Duties
- Maintain accurate records
of sales, payments, and account updates.
- Provide feedback and
suggestions to improve sales and account management processes.
- Undertake any other
duties as assigned by the supervisor to support business operations.
Qualifications and Skills:
- Diploma or degree in
Business, Marketing, or a related field.
- Proven experience in
sales, customer service, or account management.
- Strong negotiation and
communication skills.
- Ability to manage
multiple accounts effectively.
- Proficiency in using CRM
software and basic office tools.
- Problem-solving and
decision-making abilities.
Desired
Candidate Profile:
- Positive Attitude:
Demonstrates a positive and proactive mindset, contributing to a
- healthy team environment
and effectively managing challenges.
- High level of integrity
and accountability.
- Results-driven with a
customer-centric approach.
- Excellent organizational
and time management skills.
- Adaptability and
willingness to take on additional responsibilities.
How to Apply
