Key Responsibilities
- Deliver exceptional customer service by
greeting, assisting, and responding promptly to customer inquiries across
all channels.
- Resolve customer complaints and issues with
empathy, patience, and timely follow-up, escalating when necessary.
- Maintain operational excellence, ensuring a
clean, organized environment and accurate transaction processing.
- Collaborate effectively with team members and
other departments to achieve shared goals and improve customer experience.
- Gather customer insights through calls and
interactions, providing feedback to management to drive service
improvements.
- Support sales initiatives and provide the “voice
of the customer” in meetings, tracking customer interactions and trends.
Qualifications & Skills
- College Diploma or equivalent in a relevant
field.
- Proven experience in a customer-facing role
(retail, hospitality, call center, etc.).
- Excellent verbal and written communication
skills.
- A patient, empathetic, and positive attitude.
- Basic computer literacy and comfort with
learning new systems.
- Proficiency in Excel and PowerPoint.
- Strong problem-solving, and interpersonal
skills.
How to Apply
Send your CV and
testimonials to: human.resource@sidai.com
Subject Line: Customer Assistant
Deadline: 28/11/2025
