Duties and Responsibilities
Outbound
Sales Calling
- Proactively contact potential customers via
phone to introduce, promote, and sell company products or services.
- Follow a structured sales script while tailoring
conversations to each customer’s needs.
- Use persuasive techniques to turn prospects into
active customers.
Inbound
Call Handling
- Receive and respond to customer inquiries,
providing product information, pricing details, and service support.
- Address customer questions, concerns, and
complaints in a timely and professional manner.
Lead
Generation & Conversion
- Identify opportunities for upselling and
cross-selling during calls.
- Convert cold and warm leads into successful
sales using consultative selling techniques.
- Maintain and manage a pipeline of prospects and
follow up as necessary.
Customer Relationship Management
- Build rapport with customers to enhance loyalty
and satisfaction.
- Maintain high-quality customer service
throughout the sales journey.
- Ensure all customer data is updated and accurate
in the CRM system.
Daily
Reporting
- Prepare and submit daily reports on call
activity, conversions, sales, and customer feedback.
- Track individual performance metrics such as
call volume, talk time, conversion rate, and customer satisfaction.
- Report any trends, customer concerns, or
competitive insights to management.
Team
Collaboration
- Work closely with the sales and marketing team
to align on goals and campaigns.
- Share feedback and insights that could improve
product offerings or marketing strategies.
- Participate in regular team meetings and
contribute to a positive working environment.
Performance
& Target Achievement
- Meet and exceed set KPIs, including daily call
quotas, sales targets, and quality scores.
- Stay motivated and focused on achieving both
individual and team goals.
Process
Compliance
- Follow standard operating procedures (SOPs),
call center protocols, and data protection guidelines.
- Maintain confidentiality and professionalism in
all interactions.
Product
Knowledge & Training
- Stay up to date with product features, company
updates, promotions, and industry trends.
- Attend regular training sessions and apply
learned skills to daily interactions.
Feedback
Collection
- Gather feedback from customers to help improve
product/service delivery.
- Escalate unresolved issues or service concerns
to the appropriate department.
Key Requirement Skills And Qualification
- Diploma or Degree in any field from a recognized
institution.
- Minimum of 2 years’ experience in a telesales,
telemarketing, or customer service role.
- Strong telephone handling skills and active
listening.
- Proficiency in Microsoft Office (Word, Excel)
and CRM systems is an added advantage.
- Ability to work independently and as part of a
team.
- Excellent verbal and written communication
skills in English and Swahili.
- Confident, persuasive, and goal-oriented.
- Strong reporting skills and attention to detail.
HOW TO APPLY
If you
meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews
will be carried out on a rolling basis until the position is filled.
Only the
shortlisted candidates will be contacted.
