What you will do:
Key Responsibilities:
- Develop and deliver comprehensive training
programs for new employees, focusing on Mogo’s products, loan processes,
and CRM systems.
- Train agents and dealers on using Mogo’s mobile
app and other relevant software, ensuring they can effectively engage with
customers and manage loan applications.
- Create training materials, including
presentations, manuals, and documentation.
- Evaluate the effectiveness of training programs
and continuously improve based on feedback.
- Work closely with the Area Sales Manager and
other leaders to identify training needs and adjust programs accordingly.
- Monitor employee performance and provide
coaching to ensure proficiency in using Mogo’s systems and processes.
- Assist in the development of onboarding
processes for agents, dealers, and other team members.
What you will need:
Qualifications:
- Proven experience as a trainer or in a teaching
role, preferably in sales or finance.
- Experience in training people on using apps or
software is a must.
- Strong communication, presentation, and
organizational skills.
- Ability to create effective training materials
and courses.
- Familiarity with mobile apps and CRM systems
used in device financing.
- Fluency in English and Swahili.
How to Apply
