Job Purpose
To
ensure the efficient and high-quality delivery of custodial services to clients
by overseeing the settlement of securities transactions, safekeeping of assets,
and related operational processes. The role is critical in maintaining
operational excellence, regulatory compliance, and superior client satisfaction
in all custodial service functions.
Key Responsibilities
Financial
– 30%
- Ensure 100% revenue collection for all custodial
products to support the bank’s revenue targets.
- Process and settle all custodial services
contracts accurately to avoid financial losses from operational lapses.
- Mitigate financial losses by identifying and
eliminating fraudulent transactions.
- Ensure timely and accurate settlement of equity
and fixed income transactions.
- Monitor and resolve settlement failures or
discrepancies.
Operational Excellence – 40%
- Settlements
- Manage timely and accurate settlement of equity
and fixed income transactions.
- Ensure compliance with internal operating
procedures and regulatory requirements.
- Monitor Central Depository transactions to
ensure trades are posted and authorized promptly.
- Coordinate with Treasury for FX transactions and
ensure timely earmarking in the system.
Payments
- Process client payment and receipt instructions
(cheques, RTGS, book transfers) promptly.
- Upload and verify instructions in Flex and
confirm with the clearing team.
- Liaise with Finance for cheque collection and
dispatch to clients.
Billing
& Invoicing
- Generate and dispatch accurate invoices within
defined timelines.
- Minimize outstanding receivables through timely
income collection.
- Process client remittances and prepare VAT
payments in collaboration with Finance Department.
Corporate
Actions
- Capture and disseminate corporate action
announcements accurately and on time.
- Process voluntary and mandatory corporate
actions within SLA and market deadlines.
- Reconcile and credit client accounts with
entitlements and IPO/Auction allotments.
- Ensure timely dispatch of agendas, annual
reports, and execution of proxy instructions.
- Follow up with clients on pending instructions
and respond to queries within agreed timelines.
Message
Control
- Receive and reconcile client messages via SWIFT,
email, and courier.
- Distribute messages accurately and promptly to
relevant custodial service units.
Systems
& Reporting
- Support development and timely delivery of
Management Information (MI) reports.
- Collaborate with the Manager, Custodial
Services, to improve and implement SLAs.
- Ensure accurate completion and filing of
essential reports and returns.
- Identify system training needs and support
implementation of training plans.
- Monitor departmental performance, costs, and
compliance with operating procedures.
Customer
Service Excellence – 30%
- Log and respond to all client queries within 24
hours; provide holding responses when necessary.
- Maintain updated records of client
authorizations and powers of attorney.
- Notify clients of market developments affecting
their assets.
- Support client due diligence and on-site visits,
ensuring positive feedback.
- File settled trade documents and investment
statements per client.
- Maintain up-to-date knowledge of custodial
procedures, tariffs, and regulatory requirements.
- Knowledge; Skills and Experience required for
this Role
- At least 2 – 3 years operations experience in
custodial services, pension fund management or administration.
- Business Degree from an accredited university in
a relevant course
- Certificate level qualification in Securities
Services related course (CISI)
- Excellent analytical skills
- Excellent communication, written and verbal
skills
- Excellent interpersonal sensitivity
Competencies
required for this Role:
- Quick thinking and decision making in respect of
daily operational matters in support of the business.
- Ability to facilitate higher efficiency and
productivity through improvements in available products, work processes,
systems enhancements and operational delivery.
- Contribute to creation of new product lines and
new business opportunities, both locally and overseas with product
management and sales team. Where necessary, be ‘subject-matter-expert’ in
presenting solutions to stakeholders/clients.
- A good understanding of the general economic,
political and business environment of the region.
How to Apply
