The Front Office Supervisor assists in the smooth and efficient operation of the Front Office department, ensuring that all guests receive professional, friendly, and personalized service from arrival to departure. The role involves supervising the team, handling guest concerns, ensuring brand standards are upheld, and supporting the management team in daily operations.
Key Responsibilities:
Guest
Service & Operations
- Supervise day-to-day Front Office operations,
including check-in, check-out, and room assignments.
- Ensure that all guests are greeted warmly and
assisted promptly in line with Accor service standards.
- Handle guest requests, feedback, and complaints
courteously and efficiently.
- Support the implementation of ALLSAFE and other
Accor service and safety programs.
- Ensure VIP arrivals and special requests are
communicated and handled seamlessly.
Team Supervision & Training
- Supervise and guide the Front Desk, Guest
Relations, and Bell teams during shifts.
- Conduct briefings and ensure staff are informed
about hotel activities, occupancy levels, and special events.
- Coach and develop team members to enhance
service delivery and performance.
- Ensure grooming, communication, and performance
standards are consistently maintained.
Administration
& Systems
- Monitor and review shift reports, cash float
management, and night audit accuracy.
- Ensure accurate recording and follow-up of guest
preferences, profiles, and billing.
- Assist in preparing duty rosters, leave
schedules, and attendance records.
- Liaise with Housekeeping, Reservations, and
other departments to ensure smooth coordination.
Financial
& Business Awareness
- Promote upselling of rooms, packages, and
services to maximize revenue.
- Support management in monitoring departmental
expenses and cost control.
- Contribute to guest satisfaction and loyalty
targets as per Accor KPIs.
Health,
Safety & Compliance
- Ensure a clean, safe, and organized front desk
area at all times.
- Comply with hotel security, fire regulations,
and all health and safety legislation.
- Maintain confidentiality of guest and company
information.
Qualifications
- Diploma or degree in Hospitality Management or
related field.
- Minimum 2 years’ experience in Front Office
operations, with at least 1 year in a supervisory role.
- Proficient in PMS (Opera Cloud preferred) and
Microsoft Office applications.
- Strong leadership, communication, and
interpersonal skills.
- Excellent problem-solving and guest recovery
abilities.
- Fluency in English; additional languages are an
advantage.
How to Apply
