The Diplomatic Technology Assistant is a member of the [Diplomatic Technology, DT Customer Engagement] team with a security clearance. Responsible for front-line response to customer queries, both in person and through remote channels such as telephone, email, chat, and self-service request forms. Requires a Top Secret Security Clearance.
Duties and Responsibilities
70%
SERVICE
DESK SUPPORT, OPERATIONS AND SYSTEMS ADMINISTRATION 70% Utilize limited system
administrator privileges to address customer issues and to provide basic
hardware, applications, and systems support on both classified and unclassified
systems in Controlled Access Areas (CAA) and general work area (GWA) of the
mission. Assist users with routine IT issues, manage user accounts, and help
maintain system functionality. Collaborate with cross-functional teams to
escalate and resolve complex technical issues.
Technical and Systems Support in CAA: ·
Note:
This position description in no way states or implies that these are the only
duties to be performed by incumbent. Incumbent will be required to perform
other duties as assigned by the agency.
Qualifications and Evaluations
- At least 2 years of experience in an office or
administrative setting, providing IT support or customer service using
office productivity suites and/or online applications to troubleshoot and
resolve issues.
Education
Requirements:
- Successful completion of at least two years of
full-time post-secondary study at college or university.
How to Apply
