Job Description
- Consistently offer professional, engaging and
proactive guest service while supporting fellow Colleagues.
- Supervise and coach team members’ performance
toward achieving exceptional guest service.
- Audit work of Room Attendants in assigned
areas to remain consistent with Accor standards.
- Ensure cleanliness of guest corridors, rooms,
and other specific areas of the hotel as assigned.
- Proactively identify potential day-to-day
operational concerns, determine appropriate solutions and follow-up to
ensure high service levels are maintained.
- Demonstrate Accor core values in all
interactions.
- Ensure employees receive the required training
and support to effectively perform their roles.
- Manage all aspects of Room Attendants’
performance including the completion of annual performance reviews.
- Assist in the preparation of preventive
housekeeping maintenance reports and analyses.
- Promptly respond to guest complaints and ensure
appropriate follow up activities occur and all items are documented
according to standard operating procedures.
- Follow and ensure compliance with all corporate,
hotel and departmental policies and procedures.
- Participate in hotel committees.
- Strict adherence to all Health & Safety
training, guidelines and work practices previous that are established
by Accor, local government, international bodies.
- Perform any other duties, tasks, and assignments
within your department as required.
Qualifications
- Hospitality degree
- At least 2 years housekeeping experience in a
luxury hotel environment required
- At least 1 year supervisory experience is
preferred; basic training skills are required
- Excellent communication and organizational
skills
- Ability to work well under pressure
- Experience with Property Manager and Microsoft
office suite of programmes is an asset
- Demonstrated strong attention to detail and the
ability to meet exacting standards
- Proven ability to focus attention on guest
needs, remaining calm and courteous at all times
How to Apply
