Job Summary:
Our
client, a fast-growing ISP in Kabete, is looking for a dynamic Customer
Support Executives to join their team. This role is ideal
for proactive, service-oriented professionals with excellent communication
skills and strong problem-solving abilities.
Key Responsibilities:
- Respond to customer queries via phone, email,
and in-person visits.
- Troubleshoot internet connectivity and billing
issues.
- Escalate unresolved technical issues to relevant
teams.
- Assist customers with billing inquiries and
payment processing.
- Maintain accurate customer records and service
reports.
- Coordinate with technical and sales teams for
smooth service delivery.
- Support customer satisfaction and retention
initiatives.
Qualifications:
- Diploma or Degree in Business Administration or
a related field.
- 1–2 years of customer service experience (ISP or
telecom preferred).
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM tools.
- Fluency in English and Swahili.
Why Join
Us:
- Be part of a growing company with career
advancement opportunities.
- Work in a supportive, innovative environment.
- Join a team that values customer-focused
service.
How to
Apply:
Send
your CV and cover letter to hr@metricsmanagement.co.ke with
the subject line: “Customer Service Executive Application – Kabete”
Deadline:
3rd November, 2025 at 5:00 PM
